Remote German-Speaker Dermatology Customer Care Agent

The Global Talent Co.; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A forward-thinking talent recruitment agency is seeking a Customer Care Agent who is fluent in German. In this remote role, you will be responsible for providing excellent service to customers, addressing inquiries, assisting with payments, and collaborating across teams to continuously improve the customer experience. Candidates with strong communication skills and a passion for healthcare are encouraged to apply. This position offers a great opportunity for growth in a dynamic online environment.

Responsibilities

• Be the first contact for customers via email and live chat.
• Assist with payments and order processing.
• Collaborate with departments to improve customer satisfaction.
• Support ongoing improvements in customer service processes.
• Provide feedback and insights for optimising customer experience.

Skills

Fluent in German

Excellent communication skills

Problem-solving abilities

Patience in high-pressure situations

Independent and team work

Interest in dermatology or healthcare

Proficiency in MS Office

Detail-oriented

Customer service experience

Tools

MS Office

Digital tools adaptation

Job description

A forward-thinking talent recruitment agency is seeking a Customer Care Agent who is fluent in German. In this remote role, you will be responsible for providing excellent service to customers, addressing inquiries, assisting with payments, and collaborating across teams to continuously improve the customer experience. Candidates with strong communication skills and a passion for healthcare are encouraged to apply. This position offers a great opportunity for growth in a dynamic online environment.