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Customer Support Administrator
Job summary
A dynamic gaming company is looking for a Customer Support Administrator to help users with queries and ensure a seamless experience. This remote role requires excellent communication skills and experience in customer service. Candidates should be empathetic, detail-oriented, and able to work independently. Suitable applicants will be part of a passionate community dedicated to enhancing gaming experiences.
Qualifications
- 1-2 years experience in customer service or administrative roles.
- Excellent written communication skills and attention to detail.
- Comfortable working independently and managing your own schedule.
Responsibilities
- Respond promptly and professionally to customer emails.
- Provide accurate information, support, and troubleshooting assistance.
- Collaborate with internal teams to refine customer service processes.
Skills
Tools
Customer Support Administrator
Work Remotely Supporting a Passionate Community
Customer Service | Remote | R28,000/month | 11:00-21:00 SAST
About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.
The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you\'ll be the first point of contact for players seeking assistance. You\'ll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company\'s offerings.
- Respond promptly and professionally to customer emails
- Provide accurate information, support, and troubleshooting assistance
- Maintain a helpful and friendly tone in all communications
- Track inquiries and resolutions to identify trends and improvements
- Collaborate with internal teams to refine customer service processes
- Update FAQs and help docs based on frequent questions
- Share user feedback with management to support product development
- 1-2 years experience in customer service or administrative roles
- Excellent written communication skills and attention to detail
- Comfortable working independently and managing your own schedule
- Proficient with email, basic office tools, and online support systems
- Patient, empathetic, and solution-focused
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.