Venue Listings and Availability Coordinator Remote

The Legends Agency; Wes-Kaap; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A venue listing and management company is seeking a Venue Listings and Availability Coordinator for a remote position. This role involves overseeing venue listings, ensuring data accuracy, and serving as the point of contact for venue partners. Proficiency in Excel and strong organisational skills are essential. The ideal candidate will effectively manage multiple tasks and maintain positive relationships with venues to ensure quality listings.

Qualifications

• Proficiency in Excel with basic VLOOKUP skills.
• Confident in communicating via email and phone.
• Strong organisational skills to manage multiple tasks.

Responsibilities

• Oversee venue listing creation and management.
• Ensure accurate availability updates for venues.
• Verify accuracy of venue information.
• Serve as main contact for venue partners.
• Build and maintain relationships with venues.
• Implement improvements for listing processes.
• Resolve issues related to venue listings.

Skills

Proficiency in Excel

Effective communication

Organisational skills

Attention to detail

Data handling

Problem-solving mindset

Job description

Overview

Venue Listings and Availability Coordinator – Remote position

Location: Western Cape, South Africa. This role involves managing the venue listing process and ensuring venue availability is accurate and up to date. You will act as a key point of contact for venue partners, helping them navigate the listing process and ensuring that their availability is correctly reflected on our platform.

Responsibilities

• Venue Listings Management: Oversee the entire process of venue listing creation, from sourcing new venues to finalising their listings on the platform. Ensure all listings meet company standards in terms of accuracy and quality.
• Availability Monitoring: Ensure that office availability for venues is consistently updated and reflects accurate real-time data. Utilise Excel to manage the availability reports, notifying venues and internal teams of any updates or issues that may impact availability.
• Data Accuracy: Verify and audit venue listings to ensure all information such as location, pricing, capacity, and amenities is accurate. Work with venues and the sales team to correct any missing or inaccurate data.
• Client Communication: Serve as the main point of contact for venue partners, handling inquiries and providing guidance to ensure their listings are optimised and meet quality requirements.
• Relationship Management: Build and maintain strong relationships with venue partners to ensure they have a positive experience on our platform and understand how to navigate the venue portal independently.
• Process Improvement: Continuously review and refine the venue listing process, implementing improvements to increase efficiency and accuracy. Collaborate with internal teams to enhance tools and systems related to listing management.
• Problem Solving: Address and resolve issues related to venue listings or availability promptly, ensuring a seamless experience for both internal teams, clients and venues.

Skills and Qualifications

• Proficiency in Excel, including the ability to confidently perform basic VLOOKUP functions
• Confident in communicating with venues via email, phone, and other communication channels
• Strong organisational skills with the ability to manage multiple tasks and projects simultaneously
• Excellent attention to detail to ensure accuracy across venue listings and availability information
• Ability to handle large volumes of data and maintain quality control across all listings
• Problem-solving mindset with the ability to troubleshoot and resolve issues efficiently