lavori in località Durban (Sud Africa)

Our client is seeking a Customer Service candidate with internal sales experience to join their team in Durban.

The Customer Service role involves attracting potential customers by answering product and service questions, suggesting information about other products and services, processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction. The position also requires expediting and facilitating the flow of new units within operations to ensure timely delivery of products to clients, meeting quality standards.

• Handling telephonic enquiries.
• Providing product information to existing and potential customers.
• Providing verbal and written quotations to customers.
• Following up on quotations.
• Guiding customers in the use/application of products.
• Entering sales orders into the operating system.
• Compiling documentation for projects and tenders.
• Arranging and attending sales events.
• Updating quote schedules daily.
• Sending order acknowledgements to customers and sales representatives.
• Following up on weekly back orders and promises.
• Reducing slow-moving stock in the branch.
• Providing excellent customer service to increase sales.
• Maintaining direct contact with customers and internal departments, assisting with and owning customer and sales-related queries.
• Maintaining relationships with existing clients to ensure exceptional service and identify new sales opportunities.

• Grade 12 (Matric).
• 1-2 years of experience in sales or internal sales environment.
• Experience in the electrical motors industry is an advantage.
• Proficiency in PC and Microsoft Office.

• Excellent communication skills in English, both written and oral, with the ability to read and write reports legibly.
• Eagerness to learn about products.
• Ability to work under pressure and meet deadlines.
• Accuracy and proven track record.
• Strong motivational, interpersonal, sales, listening, and administrative skills.
• Reliability.