Operational Team Leader - Durban CBD

ShopriteX; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading retail company in Durban is looking for an Operations Manager to oversee contracted drivers in stores. The role ensures compliance with service level agreements and involves managing driver performance, conducting checks, issuing resources, and handling feedback. Candidates should have a Grade 12 qualification, relevant diploma, a Code B Driver's License, and at least three years of operational experience. The position offers a chance to significantly impact service delivery efficiency.

Qualifications

• Grade 12 or equivalent at NQF level 4.
• Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5.
• Code B Driver’s License.
• At least 3 years working experience in an operations environment.
• One year experience in supervisory capacity.

Responsibilities

• Manage performance objectives of clusters and monitor performance exceptions.
• Co-ordinate and manage contracted driver availability and schedules.
• Conduct compliance checks on drivers and assets to meet legal conditions.
• Provide physical support and issue assets and uniforms.
• Maintain interaction with independent contractors and execute training.
• Gather driver feedback and address barriers to performance.
• Engage with contracted drivers to identify challenges and resolve issues.
• Report field incidents and accidents accurately.
• Contribute to cluster improvements with recommendations.
• Submit budget inputs as required.

Job description

To oversee the performance & compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ensuring compliance of and access to branded/unbranded assets and resources for contractors to deliver their services as per the service level agreement and finally to assist with operations-based projects to incumbent & new contractors and/or stores.

Job Outputs

• Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures and elevate to area manager for disciplinary or penalty actions.
• Co‑ordinate, manage and control contracted driver availability & schedules daily and weekly as per cluster requirements.
• Daily & weekly compliance checks on drivers and assets – ensure that all drivers have the necessary resources and tools available in working order and that they meet all legal and regulatory conditions to deliver their services to Pingo.
• Physical support and issuing of assets and issuing of uniforms and campaign related articles and ensuring AOD’s are completed and submitted to admin team within required timeframe.
• Maintain daily face to face interaction with independent contractors. Execute on‑the‑job training where required. Deal with driver queries promptly and ensure that drivers voice is represented within the business.
• Obtain driver feedback and feedback to business and actively pursue plans to address any barriers to performance and/or to improve alignment to the business imperatives.
• Review and make recommendations to improve driver self‑service to empower drivers to obtain the required resources to deliver against the expectations of the business.
• Daily and weekly engagement with contracted drivers on all facets of the business. Determine if there are any challenges they are experiencing and actively work to resolve driver issues that will inhibit performance, raise caveats and training opportunities.
• Accurately and timeously report in field incidents & accidents in line with company & departmental policies. Provide all support functions to contracted drivers on incidents and accidents, accurately and timeously complete incident / accident reports for timeous submission to relevant departments.
• Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.
• Collate and submit budget inputs as required.

Requirements

• Grade 12 or equivalent at NQF level 4
• Diploma in supply chain management/ transportation/ safety management or equivalent at NQF level 5
• Code B Driver’s License
• At least 3 years working experience in an operations environment
• One year experience in supervisory capacity