Postes à Cape Town, Singapour

Overall Role Function: The role will be responsible for end-to-end live route tracking and execution management of all routes within a specific Business Unit for which the role will be responsible. This position will be operating on shift as part of a team who will execute 24 hours and 7 days a week. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, Expediting, trending & analysis, communication with drivers and depots and should play an integral part in improving the productivity of operational teams.

• Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
  • Live visibility and tracking of all routes within the BU on Cella Track
  • Tracking and investigation of all “Late” routes
  • Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT
• Alert & Exception Management:
  • Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
  • Driver communication and relationship
  • Driving corrective action with driver
  • Ensure correct escalation processes are being followed
  • Actioning alerts according to priority & urgency, e.g. Risk Alert has higher urgency than an Execution Alert
• Master Data:
  • Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
  • Full understanding of all Control Tower master data fields
  • Daily escalation of master data issues to Control Tower Manager
• Admin sense checks:
  • Identify and communicate any Operational, administrative exceptions with Operational staff
• Operational Excellence:
  • Proactively drive and contribute to a culture of operational excellence
  • Drive and improve relationship with Lieben operational team
  • Daily interactions with drivers, depot managers and operational managers
  • Solve and respond to queries raised by operational teams daily via CT Manager
  • Contribute and provide suggestions for improving operational productivity at depots from central Control Tower perspective
  • Effective escalation of sub-standard driver behaviour
  • Adhere to Control Tower SOP’s and raise with CT Manager where a change is necessary
  • Review previous day’s issues to verify improvement
  • Regular job rotation and knowledge hand-over within the team
• KPI Management:
  • Taking full accountability for KPI’s and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPI’s as part of the “Job Outcome/KPI” section below
• Reporting:
  • Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
  • Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
  • End-of-shift report to CT Manager.
• Personal Development:
  • Personal Development: Responsible for own development to increase own competencies for the position function and future leadership growth opportunities.
  • Teamwork: Contribute to and be part of driving effective teamwork within Control Tower operations as well as with other business units and across all depots.
  • Training & Development: Willingness to be trained on-the-job and take initiative for self-development. Responsible for his/her own training and development to stay updated with latest changes and requirements.
  • Highlight to Control Tower Manager where there is a specific gap, assistance needed, or specific training required with regards to any of the above points.
Job Outcomes/KPIs

Commitment to achieving Control Tower KPI’s and goals. Per shift & per day. Targets and measures to be discussed in Performance meetings:

• Alerts triggered: 100% of alerts to be Acknowledged, Resolved or Escalated
• Trip Planned vs Actual KM (Target: <105%)
• Trip Planned vs Actual TAT (Target: <105%)
• Store Planned vs Actual TAT (Target: <110%)
• First Stop Met compliance (Target: 98%)
• On time DC departure (Target: 98%)
• On Time compliance % (Target: 98%)
• Customer sequence compliance (Target: 98%)
• Driver Performance Score (Driver risk profile) (Current: 92.8% vs Target: 95%)