Technical Support Specialist German Speaker

Surgo PTY Ltd; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading tech company is seeking a Technical Support Specialist fluent in German and English to provide outstanding support for network-related inquiries. This WFH opportunity requires IT and network knowledge, with a focus on customer service. Ideal candidates have 1-2 years of experience, strong multitasking skills, and a customer-oriented attitude. Competitive salary and benefits are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work environment

Qualifications

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
• Strong background in IT and customer support, with a solid understanding of network knowledge.
• CISCO certification is preferred.
• Proficiency in network engineering for customer networks.
• Excellent customer orientation, multitasking skills, and time management abilities.
• Result-oriented with strong communication skills.
• Fluent in German and English at a C1 level.

Responsibilities

• Provide high-quality customer support for network-related issues and inquiries.
• Manage and resolve network issues, utilizing IT and network expertise.
• Support ticketing processes and ensure timely resolution of customer concerns.
• Coordinate with network engineering teams to address customer network needs.
• Demonstrate strong customer orientation and multitasking abilities.
• Effectively communicate with customers, providing clear and timely updates.
• Apply time management skills to prioritize tasks and achieve results.

Job description

Technical Support Specialist German Speaker

Job Description:

We are looking for Technical Support Specialist - this is a WFH opportunity

As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.

Key Responsibilities:

• Provide high-quality customer support for network-related issues and inquiries.
• Manage and resolve network issues, utilizing your IT and network expertise.
• Support ticketing processes and ensure timely resolution of customer concerns.
• Coordinate with network engineering teams to address customer network needs.
• Demonstrate strong customer orientation and multitasking abilities.
• Effectively communicate with customers, providing clear and timely updates.
• Apply time management skills to prioritize tasks and achieve results.

Qualifications:

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
• Strong background in IT and customer support, with a solid understanding of network knowledge.
• CISCO certification is preferred.
• Proficiency in network engineering for customer networks.
• Excellent customer orientation, multitasking skills, and time management abilities.
• Result-oriented with strong communication skills.
• Fluent in German and English at a C1 level.

Remuneration:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.