lavori da Customer Service in località Canada

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

Responsible for managing, developing, and performing Technical and Sales activities in the assigned market. Leads a technical and sales team, providing guidance to maximize profitability and growth aligned with the company's vision and values. Achieves maximum profitability, growth, and account penetration within the designated territory and/or market segment by effectively selling and supporting the company’s products and/or related services.

• Adhere to all company policies, procedures, and ethical codes, ensuring communication and implementation within the team.
• Lead by example.
• Maintain a clean disciplinary record concerning company policies on business ethics.
• Manage communication between the company and clients.
• Achieve sales and service quotas in designated strategic accounts.
• Oversee project management.
• Meet strategic customer objectives as defined by management.
• Coordinate involvement of company personnel to meet account performance objectives and customer expectations.
• Engage in decisive planning.
• Maintain high customer satisfaction ratings that meet company standards.

• Manage sales and support of company products, services, and solutions within a specific geographic territory.
• Ensure customer satisfaction and stakeholder management.
• Achieve sales and technical budgets/forecasts.
• Meet and maintain sales budgets, including net profit.
• Monitor sales vs. budget monthly and implement plans to meet targets.
• Visit clients bi-weekly within the sales region.
• Complete call registers weekly.
• Identify sales and service opportunities.
• Utilize CRM effectively.
• Offer maintenance contracts upon sales completion.
• Negotiate and close sales and service deals.
• Provide daily quotations following the process.
• Follow up on quotes and outstanding orders.
• Log all opportunities in CRM.
• Conduct calls, visits, and presentations to existing and prospective customers.
• Address technical questions from customers and escalate when necessary.
• Ensure no customer complaints are received.
• Participate in external product training.
• Build and maintain relationships with customers.
• Conduct customer surveys every 3-6 months.
• Strive for customer-centric service.
• Provide competitive pricing and maintain profit margins.
• Communicate actively about market opportunities and pricing.
• Submit monthly sales forecasts by the 25th of each month.
• Resolve customer problems and complaints, informing management accordingly.
• Use action plans and meet deadlines, providing feedback to stakeholders.
• Ensure customer satisfaction scores above 80%.
• Involve relevant staff in site visits.
• Identify product improvements or new products based on industry trends.
• Register new product ideas or improvements through the company’s process.
• Maintain quality service standards.
• Host technical meetings and ensure all field service reports are up to date.
• Participate in trade shows and provide feedback on market conditions.
• Coordinate sales and service efforts with marketing, logistics, and technical teams.
• Update and communicate sales and service information regularly.
• Maintain accurate records of sales, payments, and forecasts.
• Develop business plans and sales strategies to meet company goals.
• Control expenses within budgets and ensure proper client engagement.
• Monitor sales versus budgets and implement corrective actions.

• Prepare and present bids and quotations aligning with customer expectations and project requirements.
• Complete tenders as per process and submit on time.
• Ensure professional presentation formats and test demo equipment prior to presentations.
• Approve sales bids and quotations before submission.
• Maintain documentation such as project plans and URS.
• Use CRM effectively for tracking and reporting.
• Involve management in high-value bids.
• Update regional PODs, outstanding payments, and stock levels regularly.
• Schedule visits and meetings with customers.
• Conduct customer surveys periodically.
• Log customer frustrations and market research data.
• Update SWOT analyses quarterly.
• Compile and submit monthly reports on sales, problems, forecasts, and projects.
• Attend monthly meetings and update relevant databases.
• Perform ad-hoc duties as required.

• Achieve 85% compliance on IMS and client SHE File audits.
• Implement SHEQ culture and manage contractors accordingly.
• Maintain and demonstrate commitment to QEHS policies.
• Ensure zero harm with no LTIs or fatalities.
• Manage waste and report incidents.
• Promote continuous improvement in safety and environmental performance.
• Identify training needs and conduct SHEQ-related training.
• Ensure legal compliance and resource provision for SHEQ.
• Ensure leadership in SHEQ practices, including PPE provision and monitoring programs.

• Ensure product quality is maintained and not compromised.
• Maintain section 21 files and ensure client approval.

• Matric
• Degree or recognized diploma in Marketing/Sales or similar qualification
• Formal technical training in Engineering, Mining, or Electronics

• At least 7 years’ experience in electronic sales, with 4 years at a senior level, preferably in the mining industry.
• Highly computer literate (Microsoft Office).
• 3-5 years’ experience as a Key Accounts Manager.
• Supervisory skills.
• Knowledge of company products and policies.
• Valid driver’s license and own vehicle.

All applicants meeting the minimum requirements should apply by 22 May 2025 at 12:00. Consider your application unsuccessful if you do not hear from us within three weeks.