Store Manager Oceans Mall

Spc; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An international luxury brand in Durban is seeking an experienced Store Manager to lead their team. You will be responsible for enhancing customer experiences, achieving sales goals, and managing store operations. Ideal candidates should possess strong leadership skills, a passion for customer service, and experience in retail management.

Qualifications

• Proven experience as a Store Manager in a retail environment.
• Ability to lead and inspire a team towards achieving sales goals.
• Strong knowledge of financial metrics and KPIs.

Responsibilities

• Lead the store team to exceed brand KPIs.
• Create and maintain a high standard of customer experience.
• Track daily sales budgets and manage store productivity.
• Conduct inductions for new team members.

Skills

Leadership

Customer Service

Sales Management

Team Coaching

Job description

Overview

International Luxury Brand with an established Store in Oceans Mall is seeking to employ an experienced SM to lead their team.

Key Function : Actively lead your store to greater achievement and accomplishment through inspiring leadership whilst being an always-present leader responsible for the full operation of your store including but not limited to; creating an A Class customer experience with every customer every time delivering the highest level of store presentation and standards and coaching each team member to exceed the Brand KPIs.

Responsibilities

• Sales and Results Management
• Customer Experience: Creating inspiring A Class Customer Experiences with every customer and setting the service standard for your store
• Ensure all team members are fully trained in and are creating an A Class experience with every customer using exceptional customer service every day
• Constantly identify areas of opportunity to improve the customer experience within your store
• Coaching your teams to handle customer objections to guarantee complete customer satisfaction for every customer enquiry
• Conduct A Class Inductions for every new Team Member
• Financial: Ensure all Team Members are aware of each Brand KPI and how to achieve the benchmark including Sales, Wages, Shrinkage, conversion and Cash Variance
• Ensure all sales budgets are being tracked on a daily basis through the in-store reporting platforms
• Manage monthly planning and ensure each shift is allocated and the store’s productivity is not compromised
• Ensure internal and external security procedures are maintained and full compliance is delivered
• Driving conversion with each team member to increase store revenue
• As per our client’s operational requirements a credit check and reference checks will be completed

Requirements

Experience: Manager

Key Skills: Instrument, Customer Service, FX, Cement, Document Control Management

Employment Details

Employment Type : Full-Time

Department / Functional Area : Retail

Experience : years

Vacancy : 1

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