Dealer Support Consultant

OLX; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading online marketplace in Johannesburg is seeking an individual for a customer service role. You will be responsible for managing dealer profiles, analyzing market trends, and responding to customer inquiries. Ideal candidates should have at least 2 years of experience in admin and customer support, and strong communication skills. Join us and be part of a team committed to building a sustainable world through trade.

Qualifications

• Minimum of 2 years’ experience in Admin and Customer Support.
• Skills in managing customer inquiries and providing excellent service.

Responsibilities

• Oversee dealer profiles on AutoTrader to maximize visibility.
• Analyze market trends for stocking strategies.
• Promptly address customer inquiries to maintain service excellence.

Skills

Detail oriented

Excellent communication skills both verbal and written

Excellent application of telephone etiquette

Ability to work independently and within a team

Ability to work under pressure

Ability to multitask

Customer service skills

Fully computer literate

Excellent MS Office/Google Docs skills

Education

Matric / Grade 12

Job description

WELCOME TO OLX

If you have a vision and are passionate about the same things we are, we'd love to meet you!

At AutoTrader, we put much effort into creating an environment that will produce world‑class solutions. We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team’s collective experience. As a team, we discuss problems, brainstorm, and settle on the best solution.

Based in Randburg, Johannesburg, we are affiliated with the global OLX organization.

We are always on the lookout for ambitious and passionate people to join our team.

At OLX, we work together to build a more sustainable world through trade

We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people every month, through well‑loved consumer brands including OLX, Otodom, AutoTrader, Property24.

Join OLX and see how far you can go

Are you an expert in providing excellent customer service, then you might want to join our team.

Key Responsibilities

• Oversee and optimize each dealer’s Autotrader profile to maximize visibility and effectiveness. Ensure that the dealer’s profiles have been kept updated.
• Regularly update dealer profiles to maintain accuracy and relevance.
• Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.
• Address customer inquiries promptly to maintain high levels of service excellence and satisfaction, and assist with invoice related queries.
• Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Skills Required

• Detail oriented
• Excellent communication skills both verbal and written
• Excellent application of telephone etiquette
• Ability to work independently and within a team
• Ability to work under pressure
• Ability to multitask
• Customer service skills – handling difficult conversations, building rapport with people, etc.
• Fully computer literate – ability to navigate different online platforms, solid use and understanding of web/online tools/sites
• Excellent MS Office/Google Docs skills

Education & Experience

• Matric / Grade 12
• Minimum – 2 years’ experience: Admin and Customer Support

Why join us?

• If you have a vision and are passionate about the same things we are, we'd love to meet you!

About AutoTrader

We are committed to creating a trusted, safe and transparent vehicle e‑commerce marketplace that empowers, enables and improves the lifestyles of those we connect while taking the Road Less Traveled.

"We recruit people who share our values. We hire for culture and train for skill" – George Mienie, AutoTrader CEO

To support our commitment to diversity, inclusion, and compliance with South Africa’s Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements – you may be just the right fit for this or other opportunities with us!

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