Cruise Ship Front Desk Associate – Guest Relations Role – English Required

Mashreq Bank; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consultancy in the hospitality sector is hiring Cruise Ship Front Desk Associates to ensure exceptional service aboard international cruise liners. Ideal candidates should have at least 1 year of customer service experience, fluency in English, and strong interpersonal skills. This role offers a tax-free salary, accommodation, meals, and opportunities for travel and career growth.

Benefits

Tax-free international salary

Free accommodation and meals

Travel to exotic global destinations

Medical insurance

Professional development opportunities

Crew recreation facilities

Qualifications

• Minimum 1 year of customer service or front desk experience in hospitality, hotels, or cruise ships.
• Prior international or shipboard experience is an asset.
• Freshers with exceptional communication skills and hospitality training may apply.

Responsibilities

• Greet and assist guests during check-in/check-out processes.
• Handle guest inquiries, complaints, and requests professionally.
• Maintain accurate guest records and update information.
• Liaise with housekeeping and maintenance to address guest needs.
• Process financial transactions and maintain the front desk area.

Skills

Strong communication skills

Problem-solving skills

Fluency in spoken and written English

Customer service skills

Education

High school diploma or equivalent

Degree in hospitality or tourism

Tools

Basic computer systems

POS software

Job description

Job Summary

Houston Skilled Consultancy is hiring dynamic and customer-focused Cruise Ship Front Desk Associates to provide exceptional guest service aboard international cruise liners. As the first point of contact for guests, you will be responsible for managing check-ins and check-outs, handling inquiries, and ensuring a smooth and welcoming onboard experience. This position is ideal for individuals with strong interpersonal skills, a commitment to hospitality excellence, and fluency in English.

Key Responsibilities

• Greet and assist guests during check-in/check-out processes.
• Handle guest inquiries, complaints, and requests professionally and promptly.
• Maintain accurate guest records and update information in the ship's management system.
• Provide detailed information about onboard amenities, excursions, and events.
• Liaise with housekeeping, maintenance, and other departments to address guest needs.
• Process financial transactions, including billing and payments.
• Maintain a clean, organized, and welcoming front desk area.
• Uphold the highest standards of guest confidentiality and data protection.
• Support the Guest Relations Manager in resolving service issues.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in hospitality or tourism is an advantage.
• Fluency in spoken and written English is mandatory; knowledge of additional languages is a plus.
• Strong communication and problem-solving skills.
• Proficiency in basic computer systems and POS software.
• Customer service certification (preferred but not required).
• Polished, friendly, and professional demeanor.

Experience

• Minimum 1 year of customer service or front desk experience in hospitality, hotels, or cruise ships.
• Prior international or shipboard experience will be considered an asset.
• Freshers with exceptional communication skills and hospitality training may also apply.

Working Hours

• Rotational shifts (morning, evening, and night), typically 8 to 10 hours per day, 6 days a week.
• Contract-based work (6–8 months onboard with scheduled time off between contracts).

Knowledge, Skills, and Abilities

• Strong understanding of customer care principles and hospitality etiquette.
• Ability to multitask in a fast-paced and multicultural environment.
• Knowledge of cruise operations, guest safety, and shipboard policies.
• Flexibility, adaptability, and a calm demeanor under pressure.
• High attention to detail and excellent organizational abilities.

Benefits

• Tax-free international salary based on experience.
• Free accommodation and meals onboard.
• Travel to exotic global destinations.
• Medical insurance and onboard healthcare.
• Professional development and career growth opportunities within cruise lines.
• Uniforms and laundry services provided.
• Crew recreation facilities and social events.

Why Join Us

At Houston Skilled Consultancy, we connect ambitious professionals with top-tier global cruise brands. This role offers a unique opportunity to travel the world, meet people from diverse cultures, and be part of a luxurious hospitality team delivering unforgettable guest experiences. If you are passionate about service and ready to advance your career on the high seas, we want to hear from you.

How to Apply

Interested candidates can apply by sending their updated CV with a professional photo and a brief cover letter to us
Subject: Front Desk Associate – Cruise Ship Application

Deadline to apply: Applications reviewed on a rolling basis – Apply Early!
Note: Only shortlisted candidates will be contacted for the virtual interview process.