Customer Service à Afrique du Sud

Company Description
Visa is a world leader in payments and technology, with over billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader.

Join us today and experience Life at Visa.

The purpose of this role is to help Visa Southern and Eastern Africa (SEA) capture opportunities in Cross-Border (XB) payments, develop and ensure execution of a robust XB action plan for top SEA markets.

It will be the market focal point to work closely with the global / MSC cross-border function team and responsible to crystalize our overall in-market cross-border strategy, champion the excellent execution of that strategy with market leading solutions, superior marketing, advisory services and support, by coordinating and collaborating closely with teams across Products, Marketing, VCA, Sales, and CS.

The role will synergize various key initiatives within SEA, support the client-facing teams by providing data analytics-driven insights, optimizing the payment success rates, and ensuring compliance with rules. The role is expected to:

1. Partner with the regional cross-border MSC and in-market cross-functional teams to use the existing data assets and analytical models in order to help Clients increase their cross-border volumes.
2. Apply best practices, proven approaches, and working instruments from different markets all over the world to grow XB business in the subregion.
3. Identify together with Country Managers SEA-specific XB-related opportunities and engage local teams, CEMEA MSC, and Global Cross-Border teams to find optimal solutions.
4. Lead and execute XBAC and Ultra-High Spenders Initiatives with top issuers in SEA.
5. Lead the development and execution of cross-functional sub-regional SEA XB strategy.
6. Adapt CEMEA XB payments strategy and programs for the market, develop tactical plans to achieve defined goals, design effective client relationships, and business development strategies.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

1. Bachelor's degree or equivalent qualification.
2. A minimum of 5-6 years relevant experience in payments, technology, or financial service industry.
3. Ideal candidate is one who is knowledgeable of or has keen interest to learn about Visa's Cross-Border business and is interested in gaining hands-on experience of leading complex cross-functional initiatives.
4. Able to define strategic needs of our Cross-Border business and provide appropriate management reporting to senior leadership team.
5. Experience in leading, directing, and facilitating complex projects that drive change management in the organization.
6. Proven customer service orientation, interpersonal, organizational and communication skills.
7. Excellent verbal and written communication capabilities demonstrating success in conveying messages across a diverse set of stakeholders.
8. Capability of working competently with different market areas.
9. Strong stakeholder engagement skills and project management capabilities.

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.