Assistant Manager - Training - Durban - South Africa

Wns (Holdings) Limited (Adr); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global BPM leader is seeking an Assistant Manager - Training in Durban. The successful candidate will conduct training sessions, assess delegates, and manage learner records while ensuring high instructional quality. Ideal applicants have relevant experience in training and development, along with strong communication and organizational skills.

Qualifications

• 3+ years' experience in a Call Center environment will be an advantage.
• 1+ years' experience in Learning & Development.
• Experience in training, coaching and mentoring.

Responsibilities

• Conduct new starter training and refresher sessions.
• Assess training events and provide remedial support.
• Capture learner records as per administrative requirements.

Skills

Training delivery

Communication skills

Time management

Customer service orientation

Education

Grade 12 / Matric

Tertiary qualification in training and development

Train the trainer

Tools

MS Office

Job description

Assistant Manager - Training - Durban - South Africa Full-time

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Main Purpose

The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities

• Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training.
• Assessment: Assessments must be completed for all training events. Remedial support must be provided to all delegates prior to re-assessment.
• Administration: Capture learner records in line with administrative requirements: - Complete Annual Training Reports; - Complete delegate attendance registers; - Update operational skills matrix.

Qualifications Required

• Grade 12 / Matric
• Tertiary qualification in training and development would be beneficial
• Train the trainer

Experience Required

• 3+ years' experience in a Call Center environment will be an advantage
• 1+ years' experience in Learning & Development
• Training, coaching and mentoring experience
• Computer literacy at intermediate level (MS Office)

Knowledge, Skills and Attributes Required

• High proficiency in delivering impact training and facilitation
• Strong planning, organizing and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to work within a team
• Self-motivated
• Self-manageable
• Strong customer service orientation
• Proactive
• The ability to: - learn, understand and master new information and multiple processes quickly - deal with complexity - take ownership and deliver results