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Clinic Assistant Manager
Job summary
A healthcare clinic in Singapore is seeking a dedicated Operational Manager to oversee daily operations, enhance patient experiences, and manage logistics for product delivery. The ideal candidate will ensure smooth scheduling, compliance with healthcare regulations, and maintain strong team collaboration. Responsibilities include monitoring inventory, assisting with financial reconciliation, and fostering a warm environment for patient interactions. This full-time role is pivotal in ensuring high service standards and patient satisfaction.
Qualifications
- Experience in operational management to ensure smooth daily clinic operations.
- Ability to monitor inventory and maintain compliance with healthcare regulations.
- Skilled in handling patient inquiries and facilitating empathetic interactions.
Responsibilities
- Ensure smooth scheduling, daily operations, and patient flow.
- Handle front desk operations and address patient inquiries professionally.
- Oversee logistics for packaging and delivery of wellness products.
- Foster collaboration among clinic team members.
- Track clinic performance metrics and assist with financial reconciliation.
Skills
- Ensuring smooth scheduling, daily operations, patient flow, and service delivery.
- Coordinate with to optimize clinic efficiency and uphold high service standards.
- Monitor inventory and ordering of supplements, functional lab kits, and clinic supplies.
- Maintain compliance with healthcare regulations, patient confidentiality, and safety protocols.
- Handle front desk, ensuring warm, professional, and empathetic interactions.
- Handle patient inquiries, feedback, and escalations with professionalism.
- Oversee packaging, shipping, and delivery of supplements, functional lab kits, and other wellness products.
- Coordinate with courier services and logistics partners to ensure timely and accurate deliveries.
- Track shipments, resolve delivery issues, and maintain clear communication with patients regarding order status.
- Implement efficient processes for inventory rotation, product labeling, and safe storage of sensitive materials.
- Work with the finance team to reconcile supplement sales, lab test orders, and delivery costs.
- Foster a collaborative environment across the clinic team.
- Provide backup support to the Clinic Manager in staff meetings, performance reviews, and workflow improvements.
- Track and analyze clinic performance metrics (patient retention, appointment utilization, supplement sales).
- Assist with billing, invoicing, and reconciliation in coordination with the finance team.
Job Type: Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.