Warehouse Operations Executive

SMARTFUTURE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and operations company in Singapore is looking for a Warehouse Operations Executive to manage inventory, prepare devices, and coordinate shipments. The ideal candidate is organised, detail-oriented, and will support both operational and after-sales functions. Responsibilities include maintaining inventory, preparing shipping paperwork, and providing basic customer support. This role requires a problem-solving mindset and hands-on experience, ideally with IoT or healthcare devices.

Qualifications

• Experience in operations, logistics, inventory management, or device deployment preferred.
• Comfortable working with tablets, mobile apps, and basic IT setup.
• Detail-oriented and well-organised with the ability to follow procedures.

Responsibilities

• Maintain and track inventory of devices and consumables.
• Assemble kits by packing devices as per project requirements.
• Prepare and manage shipping paperwork for local and international delivery.

Skills

Operations experience

Logistics knowledge

Communication skills

Problem-solving mindset

Job description

Role Overview

We are looking for a hands‑on Warehouse Operations Executive to manage inventory, device preparation, shipment coordination, and light after‑sales support. This role is ideal for someone who is organised, technically inclined, and comfortable working across both operational and support functions.

The role is not a daily shipping role, so the candidate should be flexible and willing to support customers and internal teams with basic troubleshooting of hardware and software when required.

Key Responsibilities

Inventory & Operations

• Maintain and track inventory of devices, accessories, and consumables
• Assemble kits by packing devices and accessories into boxes as per project requirements
• Label, document, and prepare shipments for local and international delivery
• Coordinate with freight forwarders, couriers, and internal teams for shipment scheduling
• Prepare and manage shipping paperwork (packing lists, invoices, customs / re-export documents where applicable)

Device Setup & Testing

• Install and configure applications on tablets and devices
• Perform basic device setup (MDM enrollment, app installation, single-app mode where applicable)
• Test devices and kits before shipment to ensure functionality
• Record serial numbers, device status, and deployment details

After‑Sales & Support (as required)

• Provide basic after‑sales support when shipment workload is low
• Troubleshoot common hardware issues (connectivity, charging, device pairing, sensor issues)
• Troubleshoot basic software issues (app login, data sync, connectivity)
• Coordinate with technical teams or vendors for escalations when needed
• Assist in replacement, swap‑out, or repair logistics

Process & Coordination

• Follow standard operating procedures (SOPs) for deployment and support
• Maintain clear documentation for inventory, shipments, and support cases
• Support continuous improvement of operational and support processes

Requirements & Skills

• Experience in operations, logistics, inventory management, or device deployment preferred
• Comfortable working with tablets, mobile apps, and basic IT setup
• Hands‑on, detail‑oriented, and well organised
• Able to follow checklists and SOPs accurately
• Willing to support customers and internal teams on an ad‑hoc basis
• Good communication skills and a problem‑solving mindset
• Experience with healthcare devices, IoT devices, or tech deployments is a plus (but not mandatory)

Nice to Have

• Experience with MDM tools (Intune, ABM, or similar)
• Experience handling international shipments or customs documentation
• Prior after‑sales or technical support experience