Vice President/Director, Business Development & Operations

CMON PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading consumer products company in Singapore is seeking a Vice President/Director of Business Development & Operations to drive growth and operational excellence. The role involves spearheading strategic initiatives, enhancing customer experience, and leading collaboration across various departments. Candidates should have over 12 years of leadership experience in business development or operations, particularly in consumer products or e-commerce. An MBA is preferred. This position offers opportunities for impactful leadership and innovation.

Benefits

Competitive salary

Flexibility in work hours

Qualifications

• 12+ years in business development or operations leadership roles.
• Experience in consumer products, gaming, or e-commerce industries.
• Strong financial and analytical skills with P&L management experience.

Responsibilities

• Lead high-impact business development initiatives.
• Ensure cohesive strategy execution across departments.
• Oversee financial planning and advanced analytics for decision-making.

Skills

Strategic business development

Cross-functional leadership

Financial modeling

Customer experience enhancement

Education

Bachelor’s degree

MBA or relevant advanced degree

Job description

PURPOSE OF THE POSITION

The Vice President/Director of Business Development & Operations is a strategic leader responsible for driving CMON’s growth and operational excellence at the highest level. This role leads global initiatives to scale operations, elevate customer experience, and drive revenue through innovative automation, strategic partnerships, and cross‑functional collaboration. Acting as a catalyst for innovation across the organization, the VP integrates efforts in logistics, finance, marketing and other departments to deliver measurable business impact and sustainable, scalable efficiency. Ultimately, this position ensures that CMON’s business development strategy and operational execution are tightly aligned with the company’s long‑term goals and customer‑centric values.

STAKEHOLDERS

• Reports to: Chief Executive Officer (CEO)
• Internal Partners: Executive leadership and department heads across Product Development, Marketing, Operations (Fulfilment & Logistics), Finance, Customer Service, and HR – ensuring cross‑functional alignment on strategic initiatives.
• External Partners: Key stakeholders such as fulfilment/logistics vendors, strategic alliance and licensing partners, and the broader CMON community of backers and customers.

KEY RESPONSIBILITIES

• Strategic Business Development & Growth: Spearhead high‑impact business development initiatives to expand CMON’s market presence and revenue streams. This includes launching new product campaigns, forging strategic partnerships, and leading major IP/licensing deals – all aimed at unlocking growth opportunities and fostering innovation across the company.
• Cross‑Functional Leadership & Integration: Provide cross‑functional leadership to ensure cohesive strategy execution across all departments. Drive organizational alignment by establishing shared processes and communication forums (e.g. centralized project dashboards and executive status meetings) that keep Development, Marketing, Logistics and other teams in sync with company objectives.
• Financial Planning & Analytics: Oversee advanced financial modelling, forecasting and analysis for projects and campaigns, delivering executive insights into P&L projections, ROI, cash flow and pricing strategy. Leverage these data‑driven models to inform decision‑making and resource allocation at the executive level.
• Corporate Governance, Transactions & Executive Support: Partner with the CEO and executive leadership on corporate governance, board matters, and strategic transactions (including HKEX‑related processes, EGMs, APAs, and licensing), ensuring alignment between regulatory requirements, commercial strategy, and operational execution.
• Fulfilment & Logistics Strategy: Lead the evolution of CMON’s fulfilment and logistics operations on a global scale. Expand and optimise partnerships with international fulfilment providers and refine logistics processes (e.g. cost modelling, distribution frameworks) to improve efficiency, cost‑effectiveness, and scalability of worldwide product delivery.
• Customer Experience Excellence: Champion a customer‑centric approach in all initiatives, guiding programs to enhance backer/customer experience and satisfaction. Oversee improvements to customer service platforms, community engagement, and loyalty programs – reducing support frictions, improving transparency (e.g. better shipment tracking), and strengthening long‑term customer loyalty.
• Operational Efficiency & Reporting: Drive operational scalability through process automation and robust performance reporting. Implement integrated tools and dashboards that streamline workflows (eliminating manual tasks) and provide real‑time visibility of key metrics to the executive team. Ensure that data‑driven insights and reports are available for strategic planning and that continuous process improvements are made to boost productivity and accuracy.
• Interim Leadership & Special Projects: Serve as an adaptive leader who can step into critical roles and high‑stakes projects when needed. Provide interim executive leadership for key functions (e.g. acting Marketing Director or HR Lead during transitions) and spearhead special initiatives such as due diligence for major IP sales or other strategic transactions – ensuring continuity, compliance, and success across these efforts.

EXPERIENCE & BACKGROUND

• Leadership Experience: Extensive experience (preferably 12+ years) in strategic business development, operations, or related leadership roles. Proven track record of managing cross‑functional teams and delivering business growth and operational improvements in a high‑growth or transformation‑focused environment.
• Industry Background: Background in consumer products, gaming, retail, or direct‑to‑consumer e‑commerce industries is highly valuable, with an understanding of product launches, crowdfunding campaigns, and global fulfilment models.
• Financial & Analytical Acumen: Demonstrated ability to develop and interpret complex financial models, perform scenario planning, and use data analytics to drive decision‑making. Experience with P&L management, budgeting, and ROI analysis at the project or business unit level is required.
• Operational Expertise: Hands‑on experience in scaling operational processes – such as supply chain, logistics, or customer support – on an international scale. Familiarity with fulfilment network management, process automation tools, and customer experience improvement initiatives is a strong plus.
• Education: Bachelor’s degree required; MBA or other relevant advanced degree preferred (or equivalent experience). Professional development or certifications in areas like strategic management, operations, or data analysis are a plus.

COMPETENCIES

• Strategic Vision & Business Acumen: Able to define clear business strategies and translate them into actionable plans, balancing innovative growth initiatives with sound operational judgment.
• Cross‑Functional Leadership: Proven talent for leading, influencing, and aligning diverse teams across multiple functions toward common goals. Fosters collaboration and builds consensus among stakeholders at all levels.
• Transformational Leadership: Track record of driving organizational change and business transformation, leveraging technology and process innovation to achieve step‑change improvements in performance and scalability.
• Operational Excellence: Deep commitment to operational efficiency and scalability. Skilled in implementing process improvements, automation, and best practices that enhance productivity, quality, and cost effectiveness.
• Data‑Driven Decision Making: Highly analytical mindset with the ability to interpret data and KPIs to inform strategic decisions. Ensures that executive reporting and insights are fact‑based, timely, and aligned with business objectives.
• Customer‑Centric Focus: Strong orientation toward customer experience and satisfaction. Champions initiatives that improve the end‑to‑end customer journey, from product delivery to support, in order to build loyalty and brand equity.
• Communication & Executive Presence: Excellent communication skills, with the ability to convey complex ideas and results to C‑level executives, board members, and external partners. Comfortable presenting executive reports and representing the company in strategic discussions.
• Results Orientation: Entrepreneurial drive and outcome‑focused approach, continually seeking opportunities to unlock growth and optimize operations. Takes ownership of targets and consistently delivers business impact through well‑executed plans.

OTHER REQUIREMENTS

• Travel Requirements: Up to 10% travel may be required to attend industry events (B2B and B2C), meet clients and partners, and visit other company offices / studios.
• Work Hours/Shifts: This position operates during standard business hours but frequently require additional hours to connect with other global teams and colleagues on different time zones.