Retail Ast Manager

S LIFESTYLE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading lifestyle company in Singapore is seeking an individual to manage store operations, drive sales performance, and oversee e-commerce activities. The role includes team leadership, inventory management, and handling B2B/B2G project deployments. The ideal candidate will deliver exceptional customer service and collaborate closely with retail partners to achieve sales targets. Familiarity with e-commerce platforms, particularly TikTok, is essential for this position, which promises a dynamic work environment with emphasis on both in-store and online customer experience.

Qualifications

• Proven ability to manage inventory planning and stock movement effectively.
• Demonstrated experience in leading a team and driving sales performance.
• Strong customer service skills with a focus on premium client experiences.

Responsibilities

• Manage inventory and visual merchandising for retail operations.
• Drive customer-first service and team performance in-store.
• Handle project deployments for B2B and B2G sectors proficiently.
• Oversee e-commerce operations and customer engagement on TikTok.

Skills

Customer service excellence

Inventory management

Sales performance

Team leadership

E-commerce operations

Job description

Store & Retail Operations

• Manage inventory planning, stock movement, replenishment, and visual merchandising

• Oversee administrative responsibilities including reporting, scheduling, and documentation

• Support the management of retail partner locations and consignment operations where required

Sales & Customer Experience

• Lead by example in delivering premium, warm, and customer-first service

• Drive sales performance and support achievement of monthly retail targets

• Support product storytelling, demonstrations, experiential activations, and conversions

• Handle customer feedback and escalations professionally and promptly

• Lead, guide, and manage a team of retail assistants to ensure strong performance and service standards

B2B / B2G Project Deployment

• Manage deployment and execution of B2B and B2G projects, including scenting solutions, installations, and service-based implementations

• Coordinate logistics, scheduling, partner communication, and on-ground execution

• Ensure high quality standards, professionalism, and a strong client experience during deployment

• Maintain accurate records, documentation, and after-service support follow-up

E-Commerce & Live Commerce Operations

• Oversee website and TikTok Shop operations, including order management, fulfilment coordination, and customer experience

• Manage TikTok Shop seller tools, promotions, campaigns, and customer engagement initiatives

• Plan, execute, and monitor online and live commerce campaigns to drive conversion and growth