Salesforce jobs in Germany

Key Responsibilities

Loyalty Programme Operations

• Oversee the full operational lifecycle of the loyalty programme - from membership management, points issuance/redemptions, rewards as well as partner services and processes
• Monitor programme performance and resolve exceptions and escalations while maintaining the agreed service level agreements (SLAs)
• Ensure operational processes run smoothly across omni platforms and channels (Digital and in-store experiences)

QA / QC & Governance

• Design and implement quality assurance (QA) and quality control (QC) processes for all loyalty-related campaigns, rules and promotions
• Lead UAT and post-deployment validation for loyalty configurations and integrations
• Maintain audit-ready documentation and ensure data accuracy across touchpoints

Cross-functional Collaboration

• Partner with Marketing, Partnerships, Product/Tech, Finance, and CS to deliver loyalty campaigns, feature enhancements and process enhancements
• Act as the key business stakeholder in loyalty system upgrades, automation initiatives, and testing cycles

Reporting & Continuous Improvement

• Track and report on key operational metrics
• Identify operational bottlenecks and propose improvements to enhance efficiency, accuracy and customer satisfaction

Platform Ownership

• Act as the subject matter expert ( SME) for the Loyalty platform and other integrated functions.
• Translate business requirements into system configurations and rule logic
• Work closely with Tech and vendors to resolve issues, manage enhancements, and optimise platform performance

Requirements

Must-Have experience

• Bachelor’s degree in Business, Marketing, or a related field
• 6-8 years in loyalty programme operations or CRM/lifecycle management roles
• Proven experience in managing QA/QC processes and working across business and tech teams
• Hands-on experience with Salesforce Loyalty Cloud or similar enterprise loyalty platforms
• Ability to manage stakeholders across business units and drive issue resolution independently

Good-to-Have experience

• Exposure to loyalty operations in retail, financial services, or e-commerce
• Familiarity with customer segmentation, LTV models, and retention mechanics
• Experience with journey orchestration or campaign tools like Salesforce Marketing Cloud

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)