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Urgent ! Infrastructure Support Engineer
Job summary
A recruitment agency in Singapore seeks a candidate for an IT operations role involving routine checks on infrastructure, service level management, and Cyber Security tasks. Candidates should have a diploma or degree in IT and relevant experience in various Microsoft and virtualization tools. Interested applicants should send their resumes in MS Word format to the provided email address.
Qualifications
- At least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solutions in Windows & Linux.
- Experience in networking security and WAN connectivity.
- Experience with End User Computing (EUC) administration.
Responsibilities
- Perform routine checks on infrastructure operations in accordance with IT Operations standards.
- Assist with monitoring daily infrastructure traffic.
- Coordinate the deployment of new or upgraded infrastructure.
- Resolve infrastructure-related problems and issues.
Skills
Education
Tools
Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
Assist with monitoring daily infrastructure traffic and performance
Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
Maintain documentation of maintenance and optimisation procedures and tests
Perform minor infrastructure repairs in accordance with design or installation specifications
Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
Coordinate the deployment of new and/or upgraded infrastructure
Resolve infrastructure-related problems and issues
Act as the first point of contact for infrastructure-related incidents
Assist with problem identification and resolution
Escalate unresolved infrastructure-related incidents for resolution
Documents incidents and track resolution in management systems
Document solutions to common infrastructure-related incident
Oversee service level agreements and service improvements
Assist in developing service-level objectives and targets
Maintain logs of service level performance metrics
Suggest improvements for procedures and controls to enhance performance and client satisfaction
Identify recurring incidents and potential issues for senior management
Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solutions in Windows & Linux environments.
Experience in the administration of Microsoft Server, SQL Server, and Reporting Server.
Experience in the administration of Virtualization environments (VMware and Microsoft Hyper‑V).
Experience in the administration of AD, RDS, and System Troubleshooting.
Experience in the administration of the Email System (Microsoft 365) and Troubleshooting.
Experience in the administration of End User Computing (EUC) and Troubleshooting.
Experience in the administration of networking/perimeter network security / WAN connectivity.
Experience in Cyber Security, such as discovering vulnerabilities and risks in the environment, monitoring network performance, and ensuring hardware and software applications are updated.
Interested applicants, kindly send your resume in MS WORD format to ************@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.
Last drawn salary
Reason for leaving
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.