Digital & Technology Executive

Sodexo; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global services company in Singapore is seeking an individual to support their Innovation team in driving the digitalization of food service workflows. You will participate in infrastructure upgrade projects, assist in user acceptance testing, enhance digital functionalities, and troubleshoot digital systems. The ideal candidate will have strong Excel skills, excellent time management, and effective communication abilities. This role offers an opportunity to work in a dynamic environment focused on innovation.

Qualifications

• Proficient in using Microsoft Office tools, especially Excel.
• Meticulously organized, particularly in data handling.
• Strong time management skills.
• Proactive in stakeholder communication and follow-ups.
• Effective interpersonal and collaboration skills.

Responsibilities

• Participate in digitalization and innovation infrastructure projects.
• Assist in UAT and implementation until project stabilization.
• Support the enhancement of digital project functions.
• Test and improve UX/UI features across digital platforms.
• Monitor system compliance and performance.
• Conduct check-ins with stakeholders for feedback.
• Coordinate with stakeholders to expand system adoption.
• Support project documentation and reporting.
• Troubleshoot and resolve issues for digital systems.

Skills

Microsoft Office proficiency

Data analysis

Time management

Stakeholder communication

Interpersonal skills

Analytical mindset

Problem-solving attitude

Job description

This individual will support the Innovation team in driving the digitalization of food service workflows through both ongoing and new initiatives. The role involves collaborating with multiple internal and external stakeholders to enhance digital deployment, streamline operational processes, and strengthen data-driven decision-making.

Key Responsibilities

• Participate in digitalization and innovation infrastructure upgrade projects as part of the Innovation team.
• Assist in UAT (User Acceptance Testing), pre–go-live preparations, and implementation until project stabilization.
• Support the creation and enhancement of digital project functions and workflows.
• Test, review, and improve UX/UI features across digital ordering and other platform interfaces.
• Monitor system compliance, utilization, and performance among users.
• Conduct regular check‑ins with stakeholders to collect feedback and propose improvement plans.
• Coordinate with business and technical stakeholders to expand system adoption and maximize digital value.
• Support project documentation, reporting, and operational readiness activities.
• Perform troubleshooting and issue resolution for digital systems and tools, including:
  • Identifying and diagnosing system or application issues.
  • Liaising with vendors or Tech team to resolve technical problems promptly.
  • Testing and validating system fixes or updates post‑resolution.
  • Documenting root causes, solutions, and preventive actions to minimize recurrence.
  • Providing first‑level support to users and guiding them through basic problem‑solving steps.

Requirements

• Proficient in using Microsoft Office tools, particularly Excel (data analysis, pivot tables, charts, and reports).
• Meticulous and organized, especially when handling data and documentation.
• Strong time management skills, with the ability to prioritize tasks by importance and impact.
• Proactive in stakeholder communication and follow‑ups to ensure project milestones are met.
• Effective interpersonal and cross‑functional collaboration skills.
• Analytical mindset with interest in digital solutions and innovation.
• Understanding of UX/UI design, data analysis tools, or digital platforms.
• Problem‑solving attitude with the ability to handle basic troubleshooting and technical coordination.