Project Management jobs in Singapore

The candidate will need to cover the following

EUC Support

with Infra/Network knowledge

Project management

Stakeholder Management

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems
• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.
• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
• Install standard business desktop/laptop Images to an agreed standard.
• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
• Provide basic hardware/software configuration, fault finding and problem resolution.
• Conduct routine maintenance (upgrade and patching), monitoring and administration on IT systems, hardware, network, and business applications.
• Provide video and audio-conferencing system support to end users
• Supporting Digital projects/initiatives
• Liaise with internal users and external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.
• Answer technical queries and meet operational service levels
• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
• Work as a team member and share knowledge with colleagues.
• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.
• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.
• Be available to support the business during ‘out of core hour’ working time.
• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
• Manage incidents and requests from customers.

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.
• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
• Good understanding of mobile / smart devices, Android, and iOS
• Good working knowledge and experience in managing Office365 and Azure.
• Project Management and Stake Holder Management Experience is preferred.
• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.
• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation
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• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications
• The ability to work within a team and be willing to share learning and to learn from others.
• Possession of good verbal and written communication skills.
• Maintain good personal skills and an ability to cope with potential conflict.
• Clear authority security (CAT 1) clearance

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V3 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Familiarity with professional development standards
• Thorough knowledge of IT products and the marketplaceMaintaining a good network of contacts within IT and within the businessIt is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Teams,Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities