IT Operations Analyst, Public Sector

ScienTec Consulting; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking candidates for a contractual IT Operations role in Singapore. This position involves supporting IT service delivery, conducting testing activities, and managing troubleshooting operations. Candidates should have a background in Computer Science and at least 2 years of relevant experience, with project management skills being an advantage. The ideal candidate will demonstrate proficiency in English and the ability to engage with external stakeholders effectively.

Qualifications

• Minimum 2 years of experience in IT Operations Service Delivery and Management.
• Project Management Professional (PMP) certification is an advantage.
• Experience in managing issue reporting channels and troubleshooting.

Responsibilities

• Support IT operations service delivery and management.
• Conduct testing activities and rollout preparation.
• Document and track functional requirements.

Skills

IT operations service delivery

Basic troubleshooting

Project management skills

Proficiency in English

Education

Background in Computer Science or Infocomm Technology

Tools

Jira

Job description

Overview

Contractual Position: 11 months
Salary: Up to $5400/month

Responsibilities

• Support IT operations service delivery and management.
• Conduct testing activities and rollout preparation.
• Handle basic troubleshooting and issue resolution.
• Support system configuration and optimisation.
• Document and track functional requirements. Support budget journals, virement requests, and liaise with external parties on budget and funding matters.
• Handle ad-hoc financial tasks and projects as required.

Requirements

• Singaporeans only
• Background in Computer Science, Infocomm Technology, or related field.
• Minimum 2 years of experience in IT Operations Service Delivery and Management including IT systems with multiple interfaces to external entities.
• Project Management Professional (PMP) certification or similar certification will have added advantage.
• Knowledge of project management tools such as Jira would be added advantage.
• Basic project management skills in managing maintenance of IT systems (Level 1 Operation) and to conduct testing activities and rollout preparation.
• Proficiency in business analysis techniques to gather, document, and track functional, interface, and data requirements, as well as to support system configuration and optimisation.
• Experience in managing issue reporting channels, basic troubleshooting, resolving common issues, and routing more complex problems to higher tiers, tracking issue resolution, and ensuring compliance with service level agreements.
• Proficient in written and verbal English.

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C578