IT Business Partner

WUXI XDC SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A pharmaceutical technology company based in Singapore is seeking an experienced IT Manager to oversee their IT infrastructure, ensure compliance with GMP procedures, and manage IT projects. The ideal candidate will have a strong background in IT operations, excellent communication skills, and experience in project management. The role also involves collaboration with various teams and innovative problem-solving.

Qualifications

• 5+ years of experience, especially in GMP warehouse work in the pharmaceutical industry.
• Experience in IT infrastructure management and maintenance.
• Familiar with GMP processes like change, deviation, and CAPA.

Responsibilities

• Manage and maintain the IT infrastructure effectively.
• Provide technical support and training to employees.
• Coordinate with regional and global IT teams to share resources.

Skills

Communication and coordination skills

Project management

IT daily operation management

Service awareness

Team spirit

Programming languages (VBA, Java, .Net, Python)

Education

Bachelor's degree in Computer Science or related field

Tools

MasterControl

Trackwise

Job description

Responsibilities:

1. Collaborate with business units, to understand and analyze their needs, develop and implement IT strategies and solutions.
2. Responsible for the management and maintenance of the company's IT infrastructure, including local servers, network equipment, storage equipment, as well as local computer room and weak room maintenance and renovation projects.
3. Solve IT problems and failures encountered by employees, and provide regular technical support and training. Ensure employees can use IT equipment and applications smoothly.
4. Responsible for managing and backing up company data to ensure data security, integrity and reliability. Manage and evaluate backup solutions to ensure data recovery capability.
5. Responsible for local GMP system (EMC), maintaining the system according to GMP procedures such as changes, deviations and CAPA. Cooperate with QA department to conduct risk assessment of local IT facilities and systems.
6. Responsible for the procurement and maintenance of software and IT services required by the company, including office software, security software and other applications. Manage software licenses and updates. Coordinate with users and IT departments to complete bidding and procurement processes.
7. Coordinate and manage third-party personnel responsible for onsite operations and maintenance, including VIP support, user terminal and lab instrument support, and on-site support for major conferences.
8. Manage and monitor IT projects within the company to ensure that the projects are completed within the specified time and with high quality.
9. Responsible for IT budget planning and management. Ensure the delivery of high quality and efficient IT services and solutions within a reasonable budget.
10. Collaborate with other regional and global IT teams, to share best practices and resources.
11. Evaluate and recommend new technologies and systems, to improve and support business processes.
12. Familiar with agile deliver IT solutions in BI, Data analytics, M 365, etc.

Requirements:

1. Bachelor's degree or above in Computer Science, or a related field, with at least 5 years of related working experience, especially GMP warehouse work experience in the pharmaceutical industry.
2. Good communication and coordination skills, clear logical thinking, and resource integration ability. With project management experience, able to lead the project to the successful go-live.
3. Familiar with IT daily operation and maintenance management, including infrastructure, software system and onsite support.
4. Familiar with GMP process, understand GMP process such as change, deviation and CAPA, and have experience in GMP system operation and maintenance. Familiar with QA systems like MasterControl and Trackwise.
5. Good service awareness and team spirit, able to respond to the needs of internal customers quickly. Possess innovative thinking and a continuous improvement mindset, familiar with new technologies and trends.
6. Have a certain degree of biological knowledge or industry experience is a plus.
7. Ability to program development with main stream development language like VBA, Java, .Net or Python is a plus.