Typing jobs in Singapore

English Skills

• Excellent spoken and written English

Mandarin Skills

• Excellent spoken Mandarin
• Good written Mandarin

Keyboard Typing

• Typing speed exceeding 200 characters per minute

Technical Skills

• Support provided via phone and remote control
• Extensive hands-on experience with the latest Microsoft products, including Windows 11, Office 2016 / O365, Microsoft Teams, and OneDrive
• Hands-on experience with computer hardware
• Ability to read, understand, and follow technical documentation, routines, and processes

Personal Skills

• Good analytical, investigational, and troubleshooting skills
• Stakeholder management skills
• Ability to multitask effectively

Commitment and Drive

• Business-focused
• Self-motivated and able to resolve issues independently
• Responsible for staying updated with GSD information
• Results-oriented with a strong work ethic to deliver on time, within scope, and on budget

Personality

• Service-minded and flexible
• Passionate about learning new things
• Team player with excellent interpersonal skills
• Capable of working under pressure and managing stressful situations confidently and effectively
• Awareness and appreciation of social and cultural differences
• Structured, organized, and capable of managing tasks systematically
• Reliable, accountable, and responsible

Value-Adding Skills & Experience

• ITIL v3.0 Foundation certification

Experience

• Support provided via webchat and remote control
• Experience working in a global, multicultural environment

Activities

• Provide IT support remotely via phone/webchat and remote assistance tools
• Identify potential problems according to the problem management process
• Prioritize and escalate issues appropriately
• Collaborate with global and local support teams
• Train and empower users to be self-sufficient
• Update documentation and shared information on the service desk portal

Responsibilities

• Adhere to and promote client processes and standards
• Resolve tickets according to handling procedures
• Strive to meet SLA and KPI targets

Act as a team player.