puestos de Project Management en Singapur

Descripción de la vacante

Omaze is looking for a CX Operations Senior Complaints Trainer to lead training efforts for consumer and regulatory complaints. This role involves developing and delivering programs in a fast-paced environment, ensuring compliance with regulatory standards, and improving training quality. Ideal candidates will have extensive experience in program management within the cryptocurrency or financial sectors, strong communication skills, and a passion for enabling others.

Formación

• Minimum of 3 years of experience in program management focusing on regulatory compliance.
• Extensive experience in delivering interactive training in a global environment.
• Proven ability to design training materials aligned with regulatory requirements.

Responsabilidades

• Deliver comprehensive training sessions on complaints procedures and investigation requirements.
• Collaborate with cross-functional teams to develop training materials.
• Maintain proficiency by working on live production cases.