Senior CX Complaints Trainer – Regulatory & Onboarding Lead

P2P; Singapore; On-site; SGD 107,000; Full time

Job summary

Omaze is looking for a CX Operations Senior Complaints Trainer to lead training efforts for consumer and regulatory complaints. This role involves developing and delivering programs in a fast-paced environment, ensuring compliance with regulatory standards, and improving training quality. Ideal candidates will have extensive experience in program management within the cryptocurrency or financial sectors, strong communication skills, and a passion for enabling others.

Qualifications

• Minimum of 3 years of experience in program management focusing on regulatory compliance.
• Extensive experience in delivering interactive training in a global environment.
• Proven ability to design training materials aligned with regulatory requirements.

Responsibilities

• Deliver comprehensive training sessions on complaints procedures and investigation requirements.
• Collaborate with cross-functional teams to develop training materials.
• Maintain proficiency by working on live production cases.

Skills

Program management

Regulatory compliance

Training delivery

Communication

Analytical skills

Education

Advanced degree in Business, Finance, or Customer Experience (CX)

Tools

Google apps

JIRA

Salesforce Service Cloud

Job description

Omaze is looking for a CX Operations Senior Complaints Trainer to lead training efforts for consumer and regulatory complaints. This role involves developing and delivering programs in a fast-paced environment, ensuring compliance with regulatory standards, and improving training quality. Ideal candidates will have extensive experience in program management within the cryptocurrency or financial sectors, strong communication skills, and a passion for enabling others.