Learning And Development jobs in United States

Customer Care Manager
Employment Type: Full-Time
Work Schedule: 5-day work week (Monday to Friday)

About the Role:
We are looking for a dedicated and capable Customer Care Manager to join our growing healthcare team. This role is crucial in ensuring a smooth customer journey by overseeing the company’s CRM system and resolving conflicts between customers and the customer service team. The ideal candidate is service-oriented, tactful, and highly organized.

Key Responsibilities:

• Take full ownership of the company’s Customer Relationship Management (CRM) system, ensuring accurate data and effective utilization across departments
• Lead and guide the customer service team to deliver a seamless and professional experience to all patients
• Address and resolve escalated concerns and disputes between customers and service officers in a professional and empathetic manner
• Review and improve service workflows, ensuring alignment with company standards
  Collaborate with clinic managers, physicians, and operations teams to enhance overall service delivery
• Prepare reports and insights using CRM data to support decision-making
  Support the continuous training and development of front-desk staff

Requirements:

• Strong leadership and conflict-resolution skills
• Excellent communication and interpersonal abilities
• Experience managing CRM systems is essential
• Proficient in both English and Mandarin (to liaise with Mandarin-speaking customers)
• Minimum 3 years’ experience in a customer service or supervisory role, preferably in the healthcare or wellness industry
• Able to multi-task and handle high-pressure situations with professionalism
• Self-motivated, responsible, and a team player

What We Offer:

• Competitive salary package
• Medical and dental benefits
• Staff discounts on treatments and products
• Career development and internal promotion opportunities
• A collaborative and respectful work environment

We regret that only shortlisted candidates will be contacted.