Concierge

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Concierge to provide exceptional service to guests, assist with bookings, and deliver local insights. The ideal candidate will have at least 2 years of experience in the service industry and be fluent in English. Responsibilities include managing guest requests, providing travel assistance, and maintaining high service standards. Join us to be part of a diverse team committed to delivering unforgettable experiences in hospitality.

Qualifications

• Minimum 2 years experience in the service industry.
• Fluent in English (read, write, speak).

Responsibilities

• Assist guests in bookings for tours, restaurants and flights.
• Provide information about local attractions and services.
• Ensure compliance with hotel service standards.

Skills

Customer service orientation

Interpersonal skills

Detail-oriented

Knowledge of Opera system

Education

Minimum GCE ‘O’ Level or equivalent

Job description

Hotel Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s charming sights and sounds at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels are also home to a distinct collection of 12 dining and lifestyle choices including Michelin-starred Modern British fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at the 108,000 sq ft Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Handle all telephone enquiries, requests, Mail and Message, and Lost &Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service

Requirements:

Education

• Minimum GCE ‘O’ Level or equivalent

Experience

• Minimum 2 years experience in the service industry

Language Skills

• Able to read, write and speak English fluently

Skills, Knowledge & Ability

• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Interpersonal skills to deal with guests and colleague issues
• Possess drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/