Facilities Management jobs in Singapore

The Area Manager oversees the operations of a group of stores in a given area/district (between 8 to 12 outlets). He/she is responsible for developing business opportunities, managing the area's operational and service excellence plans. In addition, he/she oversees the order fulfilment processes for customers to ensure seamless customer experience across all channels. He/she is also responsible for driving the organization's innovation and productivity aspirations across the group of stores.

He/she operates in a fast-paced environment where he/she is required to attend to operational and service excellence issues across a group of stores with varied characteristics.

He/she promotes a positive working culture across the stores and drives the achievement of sales results.

He/she is energetic, adaptable, highly-driven and sales-oriented. He/she also possesses strong people management skills and is able to engage with management and key stakeholders.

• Analyze new market trends, business opportunities and market segments in global and local landscape

• Facilitate implementation of organization strategies

• Operationalize and manage governance, risk and compliance within area/district

• Drive sales performance within area/district

• Research and analyze business opportunities

• Responsible for operations and profit of the stores

• Mentored, coached and directed the store in-charge to maximize long‑term sales profit

• Responsible for all P&L controllable

• Investigate any cash variance and take steps to identify the causes

• Report to Operations Manager in the event of any suspected irregularity due to theft, fraud etc

• Analyze product movement; co‑ordinate inter‑transfer of products between stores; review standard order as and when necessary

• Review and analyze the sales, compare them, find the reason for increase or decrease and write a report with an action plan on how to improve

• Recommend sales improvement strategies to Operations Manager

• Assist Operations Manager on year end budgeting

• Develop service operations

• Optimize workforce for service excellence

• Manage partnerships for service excellence

• Develop a service recovery framework

• Manage service brand

• Lead with service vision

• Analyze service quality and customer satisfaction

• Handle customer complaints and help to recover customer confidence

• Manage and review store operations and processes within area/district

• Maintain and manage store facilities within area/district

• Integrate business continuity management into retail operations

• Manage crisis situations

• Develop or modify systems to ensure compliance with corporate governance and social responsibilities

• Lead setup of new stores

• Monitor and analyze sales records

• Allocate and monitor budget expenditure within area/district

• Conduct crisis assessment

• Review historical sales and market trends to forecast sales

• Oversee the overall operation of stores under his/her charge.

• Maximize manpower resources through effective staff deployment and scheduling within the sales area under his/her charge

• Built and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements

• Check and coach supervisors on Marketing/Promotion and Display Merchandising for individual stores

• Prepare for the operation of new store after project handover

• Investigate reasons for defective products and, if necessary, alert the Operations Manager on product recall and consult him for action

• File all Product Recall Reports; co‑ordinate with Operations Manager to replace the recalled stocks; closely monitor customers’ reactions before and after product recall

• Conduct cash‑product audit at least daily on selected stores

• Conducted audit check to ensure compliance with Company’s policies and procedures (i.e. cash control, inventory, staff roster/attendance/punch card etc)

• Periodically conduct store operations review with Store Supervisor to review checklists and ensure proper execution of policies and procedures

• Complete the documentation of store observation in accordance with standard practice guidelines

• Drive innovation and productivity aspirations

• Lead and motivate team to contribute to productivity improvement and innovation

• Conduct productivity diagnosis to recommend areas of improvement

• Develop an action plan to implement productivity and innovation initiatives

• Facilitate implementation of productivity and innovation initiatives

• Evaluate potential ideas that may contribute to productivity improvement and innovation

• Responsible of launched execution on new products and processes

• Conduct formal “store walks” to ensure that outlet conditions, customer service and satisfaction, product quality, freshness, availability, variety, display etc are in accordance with policies and standard operating procedures

• Provide direction and guidance to team leaders

• Develop team leaders' capabilities

• Promote workforce diversity

• Influence team's decision making

• Responsible for and ensure outlet strength, leadership and development of the team members

• People development: Monitor and track performance of team members through proper appraisal review and feedback system

• Responsible & ensure all staffs comply with SOP

• Mentor, coach and direct the store in‑charge to maximize long‑term profit

• Improve stores operating standards and service quality

• Approve staffs' schedule and provide the necessary information for payroll processing

• Provide counselling to staff who are underperforming

• Recommend staff for promotion or termination

• Plan and participate in staff recruitment interview

• Define and revise order fulfilment policies and procedures

• Review customer satisfaction

• Manage order processing, fulfilment and returns of customer orders

• Professional Certificate, Diploma or Advanced / Higher / Graduate Diploma / Degree in Food & Beverage Services Management or equivalent

• At least 3 years of working experience in the related field

• Experience in chain outlets will be an added advantage

• Candidates who do not have the academic qualifications but possess at least 5 years relevant work experience may apply

• Excellent interpersonal and communication skills

• Independent, pro‑active, good in activities organization

• Good people handling skills with a deep sense of responsibility and commitment