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Hotel Guest Relations Executive (Hospitality) - SM09
Job summary
A hospitality services company in Singapore is looking for a Guest Experience Executive. This role involves providing exceptional check-in and check-out services at the hotel reception, addressing guest inquiries and complaints, and ensuring adherence to hotel policies. Candidates should have relevant front office experience and be willing to work on rotating shifts including weekends. The position offers a salary range of $2000 to $2400.
Qualifications
- Relevant working experience in a front office and/or customer-facing service role.
- Willingness to work on rotating shifts including weekends and public holidays.
Responsibilities
- Provide friendly and efficient check-in and check-out service at Hotel Reception.
- Resolve guest complaints and special requests professionally.
- Handle walk-in, email, phone inquiries, and hotel room reservations.
- Salary: $2000 - $2400
- Working days: 4 days ON & 2 days OFF (including weekends)
- Working hours: 7am to 7pm/ 7pm to 7am
- Working location: Little India
Job Responsibilities:
- Provide friendly and efficient check-in and check-out service at Hotel Reception
- Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
- Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
- Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
- Handle walk-in, email, phone enquiries, and internet hotel room reservations
- Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Prepare shift reports for submission to accounts.
- Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
- Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
- Perform any other duties as required and directed by the Manager or Management.
Job Requirements:
- With relevant working experience in a front office and/ or customer-facing & service role
- Willing to work on rotating shifts on weekends/ Public Holidays
WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte Ltd EANo:14C7279
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.