Senior / Operations Executive (Foodcourt)

HAWKERS STREET PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A foodcourt operations company in Singapore is seeking an Operations Executive to ensure smooth operations and manage end-to-end order processes. The successful candidate will guide teams, handle client feedback, and maintain strong relationships with stakeholders. Ideal candidates should possess strong organizational skills, be adaptable, and have experience in the foodcourt environment. This role requires self-discipline and the ability to lead effectively.

Qualifications

• Independent and able to work in a fast-paced environment.
• Strong customer management and organizational skills.
• Able to lead, motivate, and coach a team.

Responsibilities

• Ensure smooth operations within the foodcourt.
• Attend to client feedback or complaints and resolve issues.
• Monitor and track cleaning material stock and equipment.

Skills

Customer management

Organizational skills

Team leadership

Adaptability

Job description

Job Purpose:

The Operations Executive responsibilities and ensure smooth operations within the foodcourt, which encompass end-to-end order processing. He / She aids in conflict resolution as well as supports the storage and deployment of products to clients.

Duties:

• Model, motivate, and communicate regularly to all site staff on the mission, vision, and core values
• Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines
• Conduct and monitor effective OJT training to all new cleaning staff based on the training to achieve operational excellence and skillsets
• Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence
• To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage
• Conduct and upkeep proper record for the foodcourt's tenants. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation
• Support Ops Managers in improving work processes, productivity, and performances

Skills/Qualifications

• Independent and able to work in a fast-paced environment
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Preferred with Experience in foodcourt