Executive jobs in United States

Responsibilities:

• Manage day-to-day operations of a specific train station to ensure safety, efficiency, and quality service.

• Handle operational issues, including passenger flow and crowd control.

• Ensure emergency and crowd control plans are in place and up to date.

• Protect station revenue and resolve ticketing-related issues.

• Ensure staff compliance with company policies, performance targets, and emergency procedures.

• Monitor and review train service, staff, and equipment performance; take corrective actions as needed.

• Maintain performance, customer service, training, and administrative records of Assistant Station Managers (ASMs).

• Implement measures to improve performance of ASMs, especially those in the lower and upper quartiles.

• Act as Incident Officer during critical incidents or emergencies to manage recovery and safety.

• Ensure passenger compliance with Rapid Transit Systems (RTS) Regulations; ensure ASMs are well-versed in RTS.

• Serve as an Emergency Train Driver when necessary.

• Plan and conduct training for trainees and ASMs; requalify ASMs whose track access certification has lapsed.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum diploma holder, preferably degree holder

• Able to reach a height of 200cm with both hands

• Willing to perform shift work, including weekends and Public Holidays

• Minimum 4 years of leadership experience, preferably in the service or retail industry

• Preferably to be a member of the Chartered Institute of Transport or relevant Engineering Institute

• Required to manually operate station and trainborne equipment

• Possess a pleasant disposition and personality

• Good interpersonal skills with a passion to work with people

• Ability to identify colours