Customer Service Manager jobs in Singapore

Margin Wheeler is one of Singapore’s highest rated and fastest growing corporate service firms. Since 2011, we have supported thousands of businesses with accounting, tax, and corporate secretarial work while earning a reputation for accuracy, speed, and exceptional client service.

We are expanding quickly and looking for talent who want to grow with a company that values performance, learning, and teamwork.

• Serve as the primary point of contact for a portfolio of clients while delivering Margin Wheeler’s signature high standard of service.

• Build strong, long term client relationships through trust, responsiveness, and genuine care for client needs.

• Develop a deep understanding of our corporate services, including accounting, tax, and corporate secretarial functions, and guide clients confidently through compliance requirements.

• Proactively engage clients to identify challenges, opportunities, and upcoming deadlines while ensuring all compliance matters stay on track.

• Coordinate internally with Accounting, Tax, and Corporate Secretarial teams to resolve client matters smoothly and efficiently.

• Handle client escalations with professionalism, empathy, and strong problem solving skills.

• Identify opportunities for service upgrades when beneficial to clients and support Margin Wheeler’s growth targets.

• Maintain clear communication and provide timely updates to clients regarding ongoing work, requirements, and deliverables.

• Uphold the company’s reputation for excellence, transparency, and reliability across every touchpoint.

• Participate in continuous improvement by sharing client feedback and helping to refine internal processes.

Strong interpersonal and communication skills with the ability to build trust quickly.

A service mindset paired with confidence, professionalism, and the ability to handle difficult conversations when needed.

Prior experience in client servicing, sales, or account management is preferred.

Experience in corporate services, accounting, finance, or professional services is a bonus but not mandatory.

Ability to multitask, stay organised, and manage a portfolio of clients with varying needs.

Detail oriented with a strong sense of ownership and accountability.

Proactive, resourceful, and comfortable working in a fast moving service environment.

Positive attitude, willingness to learn, and a strong desire to grow with the company.

Comfortable using technology platforms and capable of adapting to new systems quickly.

• Fast growing firm with strong industry reputation

• Supportive, high performance culture

• Clear career progression and skill development

• Competitive salary with performance bonuses

• Medical benefits and regular team bonding activities

• A positive workplace where good people thrive