Banking Call Center Specialist – Customer Service & Cross‑Sell

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established local bank in Singapore is seeking a customer service officer to join their contact center. The ideal candidate will deliver personalized service over the phone, understand customer needs, and identify cross-selling opportunities. Responsibilities include providing excellent service, soliciting feedback, and addressing problem trends. This position offers an excellent opportunity to contribute to customer satisfaction in a dynamic banking environment.

Qualifications

• Deliver personalized service over the telephone to customers on banking products.
• Ability to understand customers' needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.

Responsibilities

• Consistently deliver excellent quality service to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends.

Job description

An established local bank in Singapore is seeking a customer service officer to join their contact center. The ideal candidate will deliver personalized service over the phone, understand customer needs, and identify cross-selling opportunities. Responsibilities include providing excellent service, soliciting feedback, and addressing problem trends. This position offers an excellent opportunity to contribute to customer satisfaction in a dynamic banking environment.