Customer Service Manager jobs in Singapore

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Adyen is seeking a results-driven leader to manage the APAC Onboarding Operations team, based in Singapore. You will guide a team that delivers efficient, compliant, and scalable merchant onboarding across Asia-Pacific, while collaborating with the Global Leadership Team to evolve onboarding standards and performance worldwide.

Your role combines operational delivery with global influence. You will lead onboarding execution across multiple APAC markets, with a strategic focus on Japan and India, two of Adyen’s most important growth regions. You will drive process consistency, regulatory excellence, and global collaboration that supports Adyen’s next phase of expansion.

• Lead and develop the APAC Onboarding Operations team, ensuring quality, speed, and compliance across all markets.
• Drive regional execution in APAC, building scalable, compliant frameworks aligned with Adyen’s global onboarding strategy.
• Collaborate with global peers and leadership to shape the future of onboarding operations, sharing regional insights and co-developing global standards.
• Lead process transformation and automation projects to improve efficiency and control across regions.
• Use operational data to monitor performance, identify patterns, and deliver measurable improvements.
• Maintain audit readiness through strong documentation, clear ownership, and consistent application of policies.
• Partner with Compliance, Product, and Commercial teams to resolve bottlenecks and balance risk with business impact.
• Represent APAC in global leadership discussions, ensuring regional needs are understood and reflected in global decisions.
• Develop a high-performing team culture rooted in accountability, clarity, and continuous improvement.

This role combines regional leadership with global impact. You will be responsible for driving operational excellence across diverse APAC markets while contributing directly to Adyen’s global onboarding vision. You will lead initiatives that improve efficiency, compliance, and consistency, influencing how onboarding evolves across all regions. Your leadership will help Adyen win in Japan and India and strengthen our position as a global leader.

• Experienced leader with 1-4 years of people management in operations or compliance within financial services or payments.
• Skilled at managing regional delivery while collaborating with global peers and leadership.
• Deep knowledge of KYC, KYB, and CDD practices, including regulatory requirements across APAC markets.
• Proven ability to lead transformation and implement scalable operational improvements.
• Analytical and structured, with strong experience using data to guide decisions.
• Confident communicator who builds alignment across Compliance, Product, and Commercial teams.
• Comfortable representing APAC at a global level, contributing to strategic discussions and process standardization.
• Pragmatic, proactive, and outcome-oriented in solving operational challenges.

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them—voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.