Customer Service Manager jobs in Singapore

Job Purpose

• Motivated high sales achiever.
• The position requires an individual to be responsible for providing clients with a high level of professionalism, whilst maximising the revenue opportunities for the company. This includes identifying and generating new business opportunities and closing sales.
• Achieve personal sales target with the will to drive for over target performance.
• Initiating and managing sales campaigns, working with other divisions of ICE to ensure cross-selling activities are carried out.
• Continually review competitive landscape and identify leads and new areas of direction for the business.
• Provide Sales Management with weekly and monthly updates versus targets.
• Accurate forecasting.
• Contribute to business growth in Singapore and India Regions

Responsibilities

• Winning new business opportunities within the region including commercial agreement, negotiation and closing new business.
• Generation of new business opportunities through partnerships.
• Provide effective proposals to prospects.
• Provide regular management feedback on pipeline activity and sales targets.
• Be actively involved in the promotion and positioning of ICE in Asia.
• Feedback to management team regarding key issues in the marketplace.
• Represent the company at industry groups and working parties - where practical.
• A natural self-starter and the ability to use own initiative is crucial to the success in this role.
• The ability to communicate well with clients and internal colleagues from all business units and levels.
• The desire and drive to meet and exceed targets / business objectives.
• Relate to all levels both within ICE and external organisations.
• Highly results driven.
• Excellent time management skills with ability to multi-task.
• Excellent written and verbal communications skills.
• Maintain effective relationships with individuals and the team as a whole.
• Decisive under pressure.
• Self-confident and assertive.
• Ability to motivate key staff and recognise any issues early.
• Achieve high level of performance from oneself.
• Work as a team player - able to interface and liaise effectively with a variety of different kinds of contributors and personalities.
• Shares own knowledge and encourage other team members to do so.
• Ability to ‘roll up’ sleeves and apply oneself to any task within the team, including administration.
• Able to build team morale and motivate others by recognising their contribution.

Knowledge and Experience

• Demonstrative record of high achievement of sales in the financial sector.
• 5+ years market experience with relevant understanding of front, middle and back-office functions.
• Experience of having worked in either a back office, middle office or front office preferably.
• Proven track record of strong sales in financial services industry.
• Proficient PC applications skills (Microsoft word, Excel, PowerPoint) as well as knowledge of key competitive offerings.
• Higher education level; degree level preferred.
• Must be able to speak English

Preferred

• Demonstrated abilities in building strong commercial relationships.
• Appreciation of the range of business cultures across Asia.
• Experience in selling into new markets.
• Regional sales experience