Mandarin-Speaking Customer Success Manager (SaaS)

BetterCloud; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Customer Success Manager to engage with clients and ensure value from their platform investments. You will drive adoption, facilitate onboarding, and partner with sales to support renewals. The ideal candidate should have 2–4 years of relevant experience, strong Mandarin communication skills, and the ability to influence stakeholders. This role requires being in the Singapore office three times per week.

Qualifications

• 2–4+ years of experience in Customer Success, Account Management, or SaaS roles.
• Ability to build relationships and influence stakeholders.
• Strong organizational and time-management skills.

Responsibilities

• Engage with end users through meetings and calls.
• Monitor usage and drive platform adoption.
• Guide clients through onboarding and training.
• Partner with teams to support renewals.
• Leverage data to anticipate risks and highlight wins.
• Act as the advocate for client needs.

Skills

Mandarin language skills

Customer Success experience

Stakeholder influencing

Organizational skills

Data-driven mindset

Communication skills

Job description

A leading technology firm in Singapore is seeking a Customer Success Manager to engage with clients and ensure value from their platform investments. You will drive adoption, facilitate onboarding, and partner with sales to support renewals. The ideal candidate should have 2–4 years of relevant experience, strong Mandarin communication skills, and the ability to influence stakeholders. This role requires being in the Singapore office three times per week.