Customer Experience Specialist – ERP & Order Fulfillment

Akzo Nobel Paints (Singapore) Pte Ltd; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading paint manufacturer in Singapore is seeking an experienced customer service support specialist. The ideal candidate will manage customer orders through the ERP system and act as the first point of contact for inquiries. A diploma and at least 2 years of experience in a complex customer service role are required, alongside strong communication and organizational skills. This is an office-based position with a focus on efficiency and customer satisfaction.

Qualifications

• Minimum 2 years of experience in complex customer service.
• Process-driven to enhance business efficiencies.
• Excellent communication skills with internal and external stakeholders.

Responsibilities

• Process end-to-end customer orders in the ERP system.
• Act as first point of escalation for inquiries and complaints.
• Coordinate with logistics and internal teams for on-time deliveries.

Skills

Customer service support

Communication skills

Analytical skills

Organizational skills

Troubleshooting

Education

Diploma

Tools

SAP

MS Office

Advanced Excel

Job description

A leading paint manufacturer in Singapore is seeking an experienced customer service support specialist. The ideal candidate will manage customer orders through the ERP system and act as the first point of contact for inquiries. A diploma and at least 2 years of experience in a complex customer service role are required, alongside strong communication and organizational skills. This is an office-based position with a focus on efficiency and customer satisfaction.