Customer Experience & Support Specialist

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to manage various communication channels and ensure customer satisfaction. The ideal candidate should have relevant experience and a minimum diploma. Responsibilities include handling customer interactions, resolving complaints, and providing support to the team. This role offers a salary range of $2500 - $2800, plus AWS and variable bonuses.

Benefits

AWS

Variable bonus

Qualifications

• Relevant working experience in customer service.
• Ability to manage various communication channels.
• Knowledge of data privacy regulations.

Responsibilities

• Manage inbound and outbound calls, emails, and chats.
• Resolve customer complaints and track feedback.
• Provide coaching to retail agents and update SOPs.
• Monitor performance indicators like CSAT.
• Ensure compliance with data privacy policies.

Skills

Customer communication

Complaint resolution

Coaching

Education

Diploma

Job description

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to manage various communication channels and ensure customer satisfaction. The ideal candidate should have relevant experience and a minimum diploma. Responsibilities include handling customer interactions, resolving complaints, and providing support to the team. This role offers a salary range of $2500 - $2800, plus AWS and variable bonuses.