Customer Relations Officer

ASE LEARNING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent educational company is seeking a proactive individual to assist the Customer Service Manager in delivering outstanding customer service. The role involves managing customer relationships, enhancing service through feedback, and ensuring the smooth operation of daily activities. Candidates should have a diploma/degree in business and 1-2 years of relevant experience. Strong organizational and interpersonal skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 1 – 2 years experience in customer relations or related fields.
• Meticulous with a creative flair.
• Responsible, proactive and able to work autonomously in a fast-paced environment.

Responsibilities

• Assist the Customer Service Manager in achieving KPIs and targets.
• Ensure smooth daily operations in the area of responsibility.
• Develop and maintain strong relationships with customers.
• Handle and respond to customer feedback and complaints.

Skills

Customer service experience

Organizational skills

Communication skills

Creativity

Proactive attitude

Education

Diploma/Degree in Business or related field

Job description

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment