Guest Experience Agent — Airport Concierge (Full-Time)

Certis Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a full-time Customer Service Agent (CSA) for Jewel Changi Airport, Singapore. The role offers a basic salary of $2,000 plus incentives. Responsibilities include attending to guest enquiries, crowd management, and handling calls and emails. Ideal candidates should be friendly and professional, and prior experience in customer service or hospitality is preferred. Join a dynamic team focused on delivering world-class guest experiences.

Benefits

Performance Incentive

Overtime available

Annual variable bonus

Qualifications

• Comfortable with long shifts and standing duties.
• Prior customer service or hospitality experience is an advantage.

Responsibilities

• Attend to guest enquiries and provide flight-related information.
• Conduct crowd control and manage queues.
• Handle calls and emails for customer service.

Skills

Friendly

Service-oriented

Professional

Clear communication

Crisis management

Job description

A leading customer service provider is seeking a full-time Customer Service Agent (CSA) for Jewel Changi Airport, Singapore. The role offers a basic salary of $2,000 plus incentives. Responsibilities include attending to guest enquiries, crowd management, and handling calls and emails. Ideal candidates should be friendly and professional, and prior experience in customer service or hospitality is preferred. Join a dynamic team focused on delivering world-class guest experiences.