Customer Service Admin

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Bukit Batok, Singapore is searching for a full-time Customer Service Admin. The ideal candidate should possess a Nitec/Diploma in Logistics or related fields and excellent communication skills, particularly in English and Mandarin. Responsibilities include managing customer inquiries, processing shipping documents, and coordinating with accounts for payments. This role offers training for individuals with some experience and emphasizes teamwork in a dynamic environment. Benefits include a supportive work atmosphere with opportunities for career advancement.

Benefits

Medical claim

AWS

Regular hours

Business Attire

Qualifications

• At least 1 year of relevant experience in the import/export freight forwarding industry.
• Training provided for candidates with no experience.
• Experience in freight/shipping customer service is advantageous.

Responsibilities

• Attend to customer and agent enquiries & complaints.
• Negotiate with carriers and book shipments.
• Prepare shipping documents for export & import.
• Liaise with accounts department for payments.
• Support sales and operational activities.
• General admin duties as assigned.

Skills

Good communication skills

Interpersonal skills

Problem-solving

Organizational skills

Ability to work under pressure

Teamwork

Independence

Bilingual (English, Mandarin)

Education

Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent

Tools

MS Office

Portnet

Customs Permit

Job description

Overview

Aspress Shipping (S) Pte Ltd is hiring a full-time Customer Service Admin role in Bukit Batok, Singapore. Apply now to be part of our team.

Position

Aspress Shipping (S) Pte Ltd is hiring a Full time Customer Service Admin role in Bukit Batok, Singapore. Apply now to be part of our team.

Job Highlights

• Good Working Environment
• Career Progression Opportunities
• 5 Days Work Week

Responsibilities

• Attend to customer, agent enquiries & complaints
• Carrier negotiation & booking
• Check sailing schedule and cargo status
• Arrange trucking and stuffing
• Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air Freight etc)
• Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation
• Co-ordinate & monitor shipment with carriers and clients
• Process custom clearance & permit if needed
• Send pre alert shipping documents & invoice to customer
• Liaise with accounts dept to make payment to carriers
• Verify vendor invoices with job no. to accounts dept for payment processing
• Reporting of cargo issues
• Support in all aspect of sales and operational activities
• Assist in job closing and billing when required
• General admin duties and other ad-hoc duties as assigned by the supervisor

Requirements

• At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent
• Good communication and interpersonal skills to develop strong working relationships (both internal and external)
• Good problem-solving skills and able to work under pressure
• Well-organized, willing to learn, able to work in fast pace environment
• Able to work independently or in a team-based environment
• Proficient in MS Office applications, Portnet, Customs Permit
• At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided
• Bilingual in English, Mandarin to liaise with mandarin speaking associates
• Prior experience with freight/shipping customer service would be advantageous
• Full-Time permanent position

Company Overview

We are a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

We deliver all types of cargoes to just about any destination promptly and cost effectively.

Our philosophy is to provide personalised and high-quality freight services to our corporate and individual customers worldwide.

Recognized for SME100 Awards as fast-moving, profitable, and trustworthy businesses within the Small and Medium Enterprise (SME) sector in Southeast Asia.

Additional Company Information

Registration No. 202024407E

Industry: Transportation / Logistics / Shipping

Benefits & Others: Medical claim, AWS, Regular hours: Mondays to Fridays 9-6pm, Business Attire, Others

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