Customer Service Manager (Freight Forwarding I Logistics)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics firm in Singapore is seeking a candidate with at least 4 years of experience in freight forwarding, including 2 years in a supervisory role. You'll improve customer service experiences, negotiate rates with airlines, and develop service procedures. Strong leadership, excellent problem-solving, and customer service skills are essential. The role offers competitive compensation with bonuses, a supportive work environment, and significant opportunities for career progression.

Benefits

Excellent welfare and benefits

Career progression opportunities

Qualifications

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of air, sea, and road freight operations.
• Ability to handle pressure, prioritize tasks, and meet deadlines.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate department growth.
• Negotiate the best rates with airlines and agents for the interest of the company.
• Develop service procedures, policies, and standards.

Skills

Excellent customer service

Communication skills

Problem-solving skills

Leadership experience

Team management

Commercial awareness

Education

Relevant education background

Tools

Freight management systems

MS Office

Job description

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492