Senior Customer Service Executive

Liebherr Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A global aerospace company in Singapore is seeking a Senior/Customer Service Executive to ensure prompt handling of customer inquiries and orders. The role requires a strong focus on customer service, effective communication skills, and a minimum of 5-7 years of experience in customer service or aviation operations. The position offers a competitive salary, comprehensive benefits, and a supportive work environment with opportunities for personal growth and development.

Benefits

Comprehensive medical and dental benefits

Two-way transportation to/from Clementi MRT

Good work-life balance

Qualifications

• Minimum 5 - 7 years of related experience in customer service, aviation operations, or MRO support.
• Proficient in Business IT applications and knowledgeable in analytics and data management.
• Good communication skills for interaction with customers.

Responsibilities

• Handle customer orders, manage specific accounts, and provide solutions for complaints.
• Reduce aging of un-invoice activities.
• Act as a liaison for other departments for customer orders.

Skills

Customer service

Communication skills

Problem-solving

IT literacy

Teamwork

Education

Relevant professional Degree or Diploma in Business Administration

Tools

BaaN software

ERP software (e.g., SAP)

Job description

The Senior/Customer Service Executive will ensure that customers’ inquiries and complaints are attended to promptly and that parts orders are processed and delivered promptly with proper procedures and supporting documents. As this is a front office role, they should also possess a strong focus in excellent customer service. The position holder should also have a strong flair in dealing and resolving customers’ issues promptly.

What You Can Expect of the Job

• You’ll handle customers’ orders for piece parts and repair units.
• You'll manage specific accounts/territories, and as necessary, specialised business work scopes (i.e Landing Gear overhaul campaigns).
• You’ll manage Turn Around Time (TAT) for repair units.
• You’ll monitor and follow-up sales & purchase order activities.
• You’ll handle customer complaints and provide necessary solution to satisfy customer requirements.
• You’ll manage retrofit and warranty administration.
• You’ll generate reports and perform administrative duties.
• You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
• You’ll fulfill “On Call” Duty (i.e.: AOG) if on standby.
• You’ll reduce the aging of un-invoice activities.
• Any other tasks as assigned.

What We Expect of You

• Relevant professional Degree or Diploma in Business Administration or similar discipline, and/or with minimum 5 - 7 years of related experience in customer service, aviation operations or MRO support in an MNC environment.
• I.T literate, proficient in Business I.T applications. Familiarity in analytics and data management will be recognised
• Knowledge of BaaN software or use of ERP(Enterprise resource planning (such as SAP)
• Good communication skills (oral and written) to interact with internal and external customers
• Knowledge of Liebherr-Aerospace products and services
• Ability to work independently, responsibly and professionally in the works
• Willingness and ability to work in a global, multi-cultural environment with teamwork skills
• Willingness to work a flexible schedule and may require working beyond the stipulated working hours if situation dictates.
• Will be required to attend/support meetings, seminars, exhibitions, visit to customers and company functions

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Hau Xuan Brandon Kok.

One Passion. Many Opportunities.