Customer Relations Officer

ASE EDUCATION GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education institution in Singapore is seeking a dedicated Customer Service professional to assist in managing the team and ensure exceptional customer service. The role involves developing relationships with customers, addressing feedback and complaints, and analyzing service metrics. Interested candidates should have a Diploma or Degree in Business, with 1-2 years of experience in customer relations. Strong organizational and communication skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 1 – 2 years experience in customer relations or related fields.
• Meticulous with a creative flair.
• Strong organizational and time management skills.

Responsibilities

• Assisting the Customer Service Manager in team management.
• Ensure smooth daily operations.
• Develop and maintain strong customer relationships.

Skills

Customer service experience

Communication skills

Organizational skills

Creativity

Education

Diploma/Degree in Business or related field

Job description

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment