Service Ambassador Executive

SPIN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in climate solutions in Singapore is seeking Service Ambassador Executives to provide support service, handle customer inquiries, and ensure satisfaction. The ideal candidates will possess strong communication skills and be proactive in resolving issues. This role offers comprehensive training, benefits such as annual leave, bonuses, and medical coverage, as well as opportunities for personal and professional development in a dynamic environment.

Benefits

14 days Annual Leave

Annual Wage Supplement

Performance Bonus

Company Incentive Trips

Medical and Dental Benefits

On-the-job and External Training provided

Qualifications

• Customer service experience preferred, training will be provided.
• Ability to respond to customer inquiries efficiently.
• Participate in training programs to enhance customer service skills.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Address and resolve customer complaints effectively.
• Develop product knowledge to provide accurate information.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Overview

At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.

We are looking for Service Ambassador Executives to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.

Responsibilities

Customer Inquiries

• Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner
• Provide information about products, services, pricing, and company policies

Issue Resolution

• Address and resolve customer complaints, concerns, and issues effectively and efficiently
• Investigate and analyse problems to identify root causes and implement solutions

FNG System

• Understand the function and guide of using the FNG system
• Submit servicing requests for customer
• Assign tasks to technician
• Liaise with FNG (servicing booking system) & Nautilus (phone support)

Servicing Appointment

• Arrange servicing appointment with customer
• Maintain clear and concise communication with customers, ensuring they understand the information provided

Customer Feedback

• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Solicit and collect customer feedback to assess satisfaction and identify areas for improvement
• Relay feedback to management, sales & technician for consideration in decision-making process

Team Collaboration

• Collaborate with other team members and departments to resolve customer issues and improve processes
• Share customer feedback and insights with relevant teams for product/service improvements

Product Knowledge

• Develop and maintain in-depth knowledge of the company’s products or services to provide accurate information to customers

Warranty Cards

• Submit online warranty for customer (from email)
• Check submission for customer

Google Reviews Management

• Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly

Training and Development

• Participate in training programs and workshops to enhance customer service skills and product knowledge
• Mentor and train new customer service team members as needed

Performance Metrics

• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction ratings, and call handling metrics
• Generate monthly report for monthly business review

Job Requirements

• Customer service experience preferred, training will be provided
• Working hours: Mondays to Fridays: 9am to 5.30pm, Alternate Saturdays: 9am to 1pm
• Working location: 1 Tampines North Drive 1, #04-18, T-Space, Singapore 528559 (near Tampines Ikea, Giant, Courts)

Benefits

• 14 days Annual Leave
• Annual Wage Supplement
• Performance Bonus
• Company Incentive Trips
• Medical and Dental Benefits
• On-the-job and External Training provided