Customer Service Admin

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent food company in Clementi, Singapore is seeking a Full-time Customer Service Admin. The role involves managing client relationships, processing orders accurately, and resolving issues effectively. Candidates should possess strong communication and problem-solving skills, with 2-3 years of relevant customer service experience preferred. This position offers a salary range of $2,800 to $3,200 per month, and is ideal for those who thrive in a fast-paced environment.

Qualifications

• 2-3 years of relevant work experience required.
• Proven experience in customer service and account management.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the main point of contact for key accounts.
• Manage and process client orders for accuracy.
• Address client complaints and ensure resolution.
• Gather client feedback for continuous improvement.
• Collaborate with sales and account management teams.

Skills

Strong communication skills

Multitasking

Problem-solving

Interpersonal skills

Conflict resolution

Education

Diploma in Business, Communications, or related field

Job description

Jobstreet Express Singapore is becoming Jora Singapore! On 2nd March 2026, we're transitioning to Jora Singapore. Your saved jobs will move with you, keeping your job search journey on track.

Hong Food Enterprise Pte Ltd is hiring a Full time Customer Service Admin role in Clementi, Singapore. Apply now to be part of our team.

Overview

Hong Food Enterprise Pte Ltd is hiring a Full time Customer Service Admin role in Clementi, Singapore. Apply now to be part of our team.

Requirements

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
  • Sat morning
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,800 - $3,200 per month

Responsibilities

• Client Support and Relationship Management:
  • Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.
  • Provide prompt and accurate responses to client queries regarding products, services, and order status.
  • Build and maintain strong, positive relationships with key clients to ensure their satisfaction.
• Order Management and Coordination:
  • Manage and process client orders, ensuring accuracy and timely delivery.
  • Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.
  • Monitor the progress of orders, resolving any issues that may arise.
• Issue Resolution:
  • Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client’s satisfaction.
  • Proactively identify potential issues and take action to mitigate them before they impact the customer experience.
• Client Feedback and Reporting:
  • Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.
  • Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).
• Collaboration and Cross-Department Communication:
  • Work closely with the sales and account management teams to ensure alignment on client strategies.
  • Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.

Qualifications

• Diploma in Business, Communications, or a related field is preferred.
• Proven experience in customer service and account management.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

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