Senior Sales Order Management Executive

Upper Spring Consulting; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking an experienced Sales Order Management Executive to enhance the productivity of the sales team. This role includes processing orders, supporting customer inquiries, and generating sales reports. The ideal candidate will have at least 3 years of experience in sales support or customer service, possess excellent communication skills, and be familiar with systems like SAP and Microsoft D365. Join a dynamic team focusing on efficient sales operations.

Qualifications

• 3 years of experience in sales support, customer service, or a related administrative role.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Process orders loading in system and ensure fulfillment accurately.
• Handle customer inquiries via phone, email, or chat.
• Generate and maintain accurate monthly sales reports.

Skills

Order Management

Customer Support

Sales Reporting

Communication Skills

Time Management

Problem-Solving

Education

Minimum Diploma in Business Administration or Marketing

Tools

SAP

Microsoft D365

Job description

We are representing our client, a leading service provider offering IT solutions services, to look for an experienced Sales Order Management Executive to compement the existing team. The Sales Order Management Executive plays a key role in supporting the sales team and ensuring smooth operations of the sales process. This role involves a combination of administrative, operational, and customer service duties aimed at enhancing the productivity of the sales team.

Responsibilities:

• 1. Order Management:
  • Process orders loading in System and ensure that they are fulfilled accurately and on time.
  • Coordinate with customers and vendors to ensure proper delivery and customer satisfaction.
  • Generate and maintain detailed records of orders, invoices and any customer communication for audit purposes and customer service follow-up.
  • Collaborate with sales and finance teams to resolve pricing discrepancies, credit issues, or payment delays that may impact order processing.
• 2. Customer Support:
  • Handle customer inquiries via phone, email, or chat, providing timely and accurate responses.
  • Assist customers with issues related to product delivery, returns, invoicing issue, or order discrepancies.
• 3. Sales Reporting and Documentation:
  • Generate and maintain accurate monthly reports, tracking sales orders delivery and billing status.
  • Provide the sales team with previous transaction records upon request.
• 4. Audit and Admin Support:
  • Check and provide necessary documents to auditor for selected orders.
  • Other ad-hoc duties assigned.

Requirements:

• Minimum Diploma in Business Administration, Marketing, or a related field is preferred, but not required.
• 3 years of experience in sales support, customer service, or a related administrative role.
• Experience in SAP, Microsoft D365 systems is a plus.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Time management skills with the ability to handle multiple tasks and deadlines.
• Problem-solving skills and ability to handle customer inquiries effectively.