Customer Service Officer (Marine Paints)

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Officer (Marine Paints) to ensure efficient order fulfilment and delivery. The ideal candidate will manage customer orders, address complaints, and deliver top-tier customer service. Key qualifications include a Bachelor's degree and 1-2 years of relevant experience. This role requires excellent communication skills and the ability to handle multiple tasks effectively. Join us for a fulfilling career in the marine industry.

Qualifications

• Bachelor's degree and 1-2 years of relevant work experience.
• Proficiency in English, clear communication skills.
• Ability to prioritize and multitask effectively.

Responsibilities

• Fulfil customer orders by processing them and collaborating with operational divisions.
• Invoice customers quickly and accurately according to company rules.
• Oversee Customer Service Department operations for efficiency.
• Monitor and resolve customer complaints effectively.
• Respond to customer questions promptly and courteously.
• Handle customer complaints and develop workable solutions.
• Verify system prices and ensure accuracy of orders.
• Track orders daily and manage sales returns as necessary.

Skills

Customer service focus

Effective communication skills

Time management

Problem-solving abilities

Education

Bachelor's degree

Job description

Customer Service Officer (Marine Paints)

About the job Customer Service Officer (Marine Paints)

Responsibilities:

• Fulfil customer orders by processing them and closely collaborating with the operational divisions for order fulfilment and delivery flow to guarantee prompt and effective customer service.
• Accurately and quickly invoice customers for their orders while according to company rules and local laws.
• Oversee the Customer Service Department's operations to ensure that orders are completed quickly and effectively while supporting lean solutions and best practices.
• Monitor customer complaints to make sure they are resolved quickly and effectively. This can be done by sending out investigation assignments, gathering conclusion input, and, if necessary, requesting return notes and credit notes.
• Actively respond to consumer questions by phone, email, or in person in a prompt, courteous manner to deliver top-notch customer service.
• Effectively handle customer complaints by identifying the problem as soon as possible and developing a workable solution to boost customer satisfaction.
• Confirm, input, and examine system prices precisely using the purchase orders and sales orders from the customers.
• Speak with sales and clients to confirm that all information is accurate and address any omissions or discrepancies on orders.
• Track orders on a daily basis and adjust dates as needed to ensure proper backlog and overtime factor.
• Manage authorised sales returns, providing pertinent charge details and issuing a credit note as needed.

Qualifications:

• Bachelor's degree and at least one to two years of relevant work experience
• Proficiency in both written and oral English is required, along with the ability to communicate in a clear, exact, and organised manner.
• Capacity to efficiently prioritise, multitask, and manage time
• A focus on customer service and the capacity to adjust or react to various character kinds