Claims Associate

TempServ Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A staffing agency in Singapore is looking for an entry-level Claims Associate. This full-time role focuses on providing administrative and customer service support for claims processing. Responsibilities include verifying claims, liaising with service providers, and ensuring timely submissions. Candidates should possess GCE 'A' level or equivalent, with strong communication and attention to detail. This is an excellent opportunity to kickstart a career in administration and office support.

Qualifications

• 1-2 years of relevant experience preferred, entry level are welcome.
• Strong attention to detail and ability to work accurately under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Provide administrative and customer service support to the claims team.
• Liaise with service providers for claims submissions and queries.
• Process claim applications and handle escalated enquiries.

Skills

Attention to detail

Customer service skills

Problem-solving skills

Teamwork

Communication

Proficiency in Microsoft Office

Education

GCE 'A' level, Diploma or degree qualification

Tools

Microsoft Office

Job description

About the role This is an exciting entry-level opportunity as a Claims Associate with our client, located in Ang Mo Kio and Tanjong Pagar. In this full-time contract role, you will be responsible for providing administrative and customer service support to the claims, audit, grant processing team. If you are detail-oriented, have a strong customer service mindset, and are looking to kickstart your career in the administration and office support industry, this could be the perfect role for you.

Post 1) Claims Associate (Audit Claims) Tanjong Pagar I Immediate - 2 years contract

• Annual audit claims submission
• Liaise with service providers to ensure annual audited operating subvention claims, auditor report, financial statements and schedules are submitted by the policy deadline.
• Liaise with service providers on any queries or missing documents pertaining to annual audit claims submission
• Processing of the annual audit adjustment claims
• Verify the eligibility and accuracy of annual operating subvention claim using RPA software.
• Liaise with service providers on exceptions generated from the validation checks and resolve the exceptions by policy deadline.
• Prepare claim memo according to template and upload onto AIC’s grant system using RPA software and upload
• Ensure the RPA generated claim memo and claim in system is accurate and correct before routing for approval.
• Ensure that annual adjustments are processed and credited to service providers by the policy deadline.

Post 2) Claims Associate (Ang Mo Kio) I Immediate - 2 years contract

1) Process claim application and reply to emails

2) Checks for disbursement

3) Exception handling and refunds

4) Attend to escalated enquiries on claims

5) Collation of data / information / statistics for regular reporting

6) Provide administrative support

7) Undertake additional tasks as assigned.

Post 3) Claims Associate (Ang Mo Kio) I Immediate - 7 months contract

• To verify and process financial claims in accordance with stipulated policies and guidelines such that claimants are compensated fairly and according to established service standards.

Requirements:

• GCE 'A' level, Diploma or degree qualification
• 1-2 years of relevant experience preferred. (Entry level are welcome)
• Strong attention to detail and ability to work accurately under pressure
• Excellent communication and customer service skills
• Proficient in using computer software such as Microsoft Office
• Problem-solving and decision-making skills
• Ability to work well in a team environment

Tempserv Pte Ltd
License No: 06C3745
Ivy Ng Siew Hoon I EA Reg No: R1102590